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196278
January 26th, 2005 21:00
Defective 2300MP projectors, bad batch?
Our company bought 2 new Dell 2300MP projectors in early January, and within 3 days they both stopped working. In both cases, everything was working fine, we turned off the lamp, left the projector sitting there, came back hours later, tried to power on, and the lamp never came on. The fan didn't power on either. After about a minute the orange Lamp light came on. We tried unplugging and everything else we could think of, including verifying that the lamp was still working (we stuck the lamp in another identical projector, and it worked fine).
Dell exchanged both of the projectors for us, and they were both working fine for a couple of days, but today one of the projectors had the same problem. Dell is exchanging this 3rd projector for us.
From what I can tell, nobody is treating the projectors harshly or unplugging them before they cool down or anything like that. We have an older Dell projector and we have never had any problems with it.
When the 2300MP projectors are working I really like them. I just don't know how reliable they are. I was beginning to think that there was a bad batch, but I searched and didn't see any other complaints about this on this forum, so now I'm not sure what to think. Our team of software developers and testers can't believe how many problems we are having.
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cmedcorp
3 Posts
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January 28th, 2005 22:00
zeamax
1 Message
0
February 3rd, 2005 16:00
I am on my third projector with the same problems discribed above. I sounds like this projector has a design problem. What is the problem? Is there an effort to fix this or can we change models or what?
Verosol
4 Posts
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February 9th, 2005 13:00
My company ordered the Dell 2300MP projector 2 weeks ago. We received it on 31th januari 2005 and it seems to work fine. We did presentation for 2 hours and then switch off the projector with the remote control. It powered down, but we were not able to power it up. After we removed the mains and connected the mins again we tried to switch on the project. Nothing happened. After appox. 90 seconds the orange lamp LED came up but still the projector stayed dead. I called Dell services in the Netherlands and they immediatly ordered a new projector for me. I received that projector yesterday 8th februari 2005 and switched it on. It worked. We did a presentations this morning and everything seemed to work fine. After the presentation we switched of the projector with the remote control and guess what, it couldn't not be powered on again. After disconnecting/connecting the mains and trying to switch on the projector the orange Lamp LED came on again after 90 seconds.
I called Dell again and have been called back that they are working on it.
In my opinion this batch of Dell 2300MP must have some sort of sofware flaw, and I am glad I found this forum and I am not the only one with this problem.
Toods
5 Posts
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February 9th, 2005 18:00
Hello.
I have the same problem. They have sendt me three new unit`s but all of them have failed after a short time.
Have any one any idea what`s going on??
Toods
dcousins523
5 Posts
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February 15th, 2005 12:00
dcousins523
5 Posts
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February 15th, 2005 12:00
We too were impressed with the features and price of the 2300MP. Unfortunately, our new projector would not turn on after our first test run of approximately 1 hour. They shipped us a replacement. It ran fine the first time for 2 hours. Two days later, it ran fine for another hour. Then we tried to turn it on a third time. Nothing but the Lamp light indicator after waiting for a minute. Now, a rather testy tech support fellow says all he can do is ship us a third one. He cannot provide any information on the liklihood that the third one will be any different than the first two. Worse, he seems to have no interest in explaining what the problem might be and/or why it seems to be such a common occurance. I don't know whether to bail at this point or hang in there and let them keep sending us projectors.
And, there seems to be a deafening silence from Dell in this forum regarding this particular, repeatedly reported, problem. What's up Dell?
Verosol
4 Posts
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February 15th, 2005 12:00
(Continued)
Yesterday I have send an E-Mail to Dell and asked them what I should do with the 2 malfunctioning projectors. Should I not be sending them back?
The replay was "not to take any action now, because the second and third line (??) are busy with finding a solution for the problem, as for now just wait on things to come".
zwc94
2 Posts
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February 15th, 2005 18:00
I too am about to call Dell Support for my third 2300mp projector, exact same symptoms...push power, projector makes some noise for a bit then the lamp failure light comes on.
Unplug the projector, power again, nada, unplug, power again...repeat 10-30 times and the projector will finally come on and keep working for the rest of the day...just don't EVER let it shut down and be sure to turn off power saving!
Oh both projectors (original and replacement) also periodically (once every few weeks) smell like someone melted an entire box of crayones inside them...then the entire office comes to see whats on fire.
I have this 2300mp professionally mounted upside down from the ceiling...and attached to an Inspiron 8000 laptop and docking station and a 25ft quality VGA cable. Should any of that matter??
dcousins523
5 Posts
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February 15th, 2005 20:00
jason_greene
2 Posts
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February 16th, 2005 15:00
HEY DELL!!! YOU HAVE SOME SPLAINING TO DO!
I am on my 3rd 2300MP projector and Dell is now sending me the fourth. Same symptoms on all three. I am now almost 3 weeks behind on delivering this technology to our production office and it is time for Dell to step up and take responsibility for this manufacturing flaw.
I want Dell to put manufacturing of this product on hold until the flaw is found and corrected before ever sending out another 2300MP. And I want Dell to send every customer who has been affected by this a new 4100MP projector to satisfy their projector customer base. It is obviously they jumped into this market to compete and make money... However, they can't make money if every other unit they send out is bad and they will start losing sales by not satisfying their customers.
Dell, for me, this is your 4th and final opportunity to make this right for me. You send me a 4100MP that works and we will call it even. Otherwise, I am shipping everything back and taking my business elsewhere. Not to mention the bad pub I will give your projectors to all my colleagues and friends.
Sincerely,
Jason Greene
Industrial Converting Co
Nashville, TN
digitalentity
16 Posts
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February 22nd, 2005 19:00
daystalker
9 Posts
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February 22nd, 2005 22:00
I just got my 2300,I've watched about 10 movies on it and haven't had any problems.I'm using a DVD player connected by a S-video cord.I have it sitting on a table,and I don't use the remote.
keith
zwc94
2 Posts
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February 23rd, 2005 18:00
Got my 3rd one in...so far it's been ok. Wish I'd kept my other two bulbs!! Its cut off twice in the middle of using it so far, but that only happens ~5mins after it's resumed from power saving mode and it has come back both times. We'll see what happens. I also noticed the fan now seems to run continuously when in power saving mode, but if that saves my bulb I don't care.
I initially only bought a 1yr warranty but think I'm going to extend it to a 3yr when I get closer to it being gone.
digitalentity
16 Posts
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February 23rd, 2005 21:00
Toods
5 Posts
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February 24th, 2005 07:00
Hello!
I feel sorry for you. Call them back and ask for a new bulb for all the trouble you have had. That is the least they can do. I to extended the warranty to 3 years and they gave me about 80$ discount on it. 80$ for many hours of telephone-hold and a whole month of confusions is not enough, so I will tell them that I will keep the old bulb. I dont think it will be a easy fight.
Toods