Unsolved
This post is more than 5 years old
2 Intern
•
233 Posts
1
1442
October 7th, 2011 07:00
How do I submit EMC ProSphere log files to Customer Support?
Hi,
ProSphere supports logging of events by services associated with its components. All components along with their logging services are available in the Manage Logs dialog box accessed from the Administration > System > Manage Logs option.
A single service may have multiple log files that are maintained in text files with a .log extension. When you download them, ProSphere creates a single compressed .zip file for all the log files of the selected service.
The following tasks can be done in the Manage Logs dialog box:
- View the service logs
- Edit log levels
- Download logs
The downloaded logs will be saved to the location specified on the host of the UI and if required can be passed to EMC Customer Support when their intervention is required by opening a service request on powerlink and attach the log files
Regards
Conor
rhopping
27 Posts
0
February 13th, 2012 10:00
You may be asked by customer support to increase the ProSphere logging level to Debug or Trace using the Manage Logs dialog. Do this only long enough to reproduce your issue, then be certain to set the logging level back to Info to prevent logs from unnecessarily consuming space on the virtual machines.
Also note, that the Discovery logs cannot be changed using the Manage Logs dialog. Customer support will provide you with instructions for increasing the Discovery logging levels if needed.
Ryan H.