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June 21st, 2023 21:00

How to download credential certificates

Hi all, 

I have completed 5 credentials courses, but only 1 credential shows on my certtracker account. Is there a waiting time for them to appear? I need to download all certificates. I have logged a case with support but they asked for a course ID I don't know how to get the ID and the support has been replying for 2 days. If anyone knows how to, please assist me. Thank you. 

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456 Posts

June 22nd, 2023 04:00

Hello @samsinartan 

I checked your CertTracker account and saw a total of seven Credentials. For the course ID - you may log in to your Saba account (where you enrolled in those credential courses/assessments then you will see it)   

Here are the steps you can use to download your Dell Technologies Proven Professional Certificate.

1. Log in to CertTracker at
2. From the top menu bar Select Credentials
3. Go to My Active Credentials
4. Locate the credential of the Certificate you wish to print.
5. Under the Downloads section select PDF Certificate

June 22nd, 2023 23:00

Hi Naomi,

I did everything you suggest but it still did not appear. But then I received an email from the support after I logged the case again, that I can download the certificates now. Still, thank you for your help!

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