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November 29th, 2023 12:29

Dell 1MW70 - TPM for Dell R440

I have recently acquired a Dell R440. But it has no TPM module. So I purchased one online - the Dell 1MW70 compatible - refurbished. But it doesn't work in the server - it errors (all drivers etc. have been updated to most recent available from Dell). I have since read that you cannot move a TPM into another server once it has been installed in a server as it is forever assigned to the first server. Is that correct? If it is then I need to send this back. And if it is correct, then how/where do I purchase a TPM that is unused and will work with a R440? Thanks.

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8.3K Posts

November 29th, 2023 16:44

PACESD,

 

The issue you are seeing is due to the fact that once a TPM has been installed previously it is bound to that motherboard. So with it being a refurbished one, I would assume that it has previously been installed. You can see this on the cation on the page here

 

Let me know if this helps.

 

 

10 Posts

November 30th, 2023 08:49

Hi Chris. Thanks for your reply. That's what I was worried about - being sold something from China that would never work.

So how do I get a new TPM module?

Many thanks

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3.1K Posts

30-11-2023 02:22 PM

Hi,

you could order 1 TPM module on our hotline.

 

10 Posts

November 30th, 2023 16:32

Hi Martin

What is the Hotline number please (UK)?

Many thanks

Craig

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8.3K Posts

30-11-2023 04:39 PM

Craig,

 

You can find the TPM here on the site.

 

Hope this helps. 

 

DELL-Chris H

Social Media and Communities Professional

Dell Technologies | Enterprise Support Services

#IWork4Dell

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10 Posts

November 30th, 2023 18:12

Hi

That's the problem I'm having. I can't find it on this site at all. It's not there as a part for a Dell R440. I've tried the helpline who said that Sales would forward on an email with a link of where to buy it. And nothing arrived by email.

I want to buy a TPM but no one at Dell seems to specifically know how I do it. They just tell me where I 'should' be able to buy one from. 

Can someone please direct me to a link of where to buy one from?

Many thanks

Craig

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8.3K Posts

30-11-2023 06:17 PM

Craig,

 

I am so sorry, I failed to include the link in the previous post. You can find the TPM here

 

Again I apologize for my oversight. 

 

DELL-Chris H

Social Media and Communities Professional

Dell Technologies | Enterprise Support Services

#IWork4Dell

Did I answer your query? Please click on ‘Mark as Accepted Answer’. ‘Thumbs up’ the posts you like!

10 Posts

December 1st, 2023 08:12

Thanks, but that is for Singapore. It won't let me order to the UK, and if I switch to the UK it loses the page. Is there not a UK link for this TPM please?

Many thanks

Craig

Moderator

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3.1K Posts

01-12-2023 11:58 AM

Hi,

The Phone Number is 

+44 1344 860456

10 Posts

December 1st, 2023 12:06

That's just the generic UK Dell Head Office phone number. And when you ring it you just get straight to an answer phone. And no one rings you back.

Is there no one at DELL that knows how a DELL user can buy a DELL TPM module?

Why is it so difficult?

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3.1K Posts

01-12-2023 01:15 PM

This phone number should transfer you after entering your express seervice code to our support team and they could offer you a TPM module.

 

 

10 Posts

December 1st, 2023 13:45

The phone number doesn't work. It diverts you to an answering machine with no message.

There is no transfer.

There is no service tag entry. 

This is such an embarrassment for Dell.

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8.3K Posts

01-12-2023 01:57 PM

If you follow the link here you can choose between a chat session with Sales, or to request a call back, once you reach them give them part # 461-AAEN for the TPM you need. 

I apologize for the confusion, we are tech support so we are limited on our Sales access.

 

 

 

 

DELL-Chris H

Social Media and Communities Professional

Dell Technologies | Enterprise Support Services

#IWork4Dell

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10 Posts

December 8th, 2023 09:41

So I've spoken to Sales. They direct me to the Dell site in Singapore to buy the part. I tell them that it is not available for shipping in the UK. Eventually they come back. And what do they say? "We don't know what to do about this. Can we re direct you to..........tech support."

So round and round and round I go.

And I STILL can't buy a TPM module.

USELESS!!!

10 Posts

December 8th, 2023 09:42

Has ANYONE got any idea where I can get an official DELL TPM module for a R440?

I've tried 2 off Amazon and Ebay - they don't work.

And DELL WON'T sell me one.

10 Posts

December 15th, 2023 10:45

I managed to source one of these myself from a UK company called ETB Technologies. 

Dell - you were useless.

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