Windows is reporting an issue with hidclass.sys. That is a system file for human interface devices. You are likely experiencing an issue with a device driver or a device that is classified as a human interface device. Human interface devices are generally I/O devices like keyboard and mouse.
To try to narrow down whether it is a hardware or software issue I suggest booting to another OS. You can use our support live image for testing if you don't already have something to test with.
If the issue happens when booting to the SLI then it is a hardware issue, start disconnecting hardware until you find the problem device. If it doesn't happen with the SLI then it is likely a driver or other software issue within the operating system.
Daniel My
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6.2K Posts
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April 13th, 2018 17:00
Hello
Windows is reporting an issue with hidclass.sys. That is a system file for human interface devices. You are likely experiencing an issue with a device driver or a device that is classified as a human interface device. Human interface devices are generally I/O devices like keyboard and mouse.
To try to narrow down whether it is a hardware or software issue I suggest booting to another OS. You can use our support live image for testing if you don't already have something to test with.
www.dell.com/support/contents/article/product-support/self-support-knowledgebase/enterprise-resource-center/enterprise-tools/support-live-image
If the issue happens when booting to the SLI then it is a hardware issue, start disconnecting hardware until you find the problem device. If it doesn't happen with the SLI then it is likely a driver or other software issue within the operating system.
Thanks