Unsolved
2 Posts
0
671
August 20th, 2020 11:00
Dell R430 Intel management engine has reported an internal error
We have a Dell R430 with ESXi 6.5U1g installed. the server went down and is stuck in a startup loop. We tried and removed the power plugs for 1 minute and then powered it back on, same issue. It is stuck in a loop.
0 events found
No Events found!
Dell-DylanJ
6 Operator
•
2.9K Posts
0
August 20th, 2020 15:00
When you say that it's stuck in a loop, could you extrapolate on that? Where does it stop before the loop begins? If it looks like it's unrelated to the OS, taking the system to the minimum to POST would likely be the best direction to go. Clearing NVRAM can help with hardware loop issues in certain cases, but would also revert the BIOS config to defaults, so keep that part in mind, too.
jmascaro1
2 Posts
0
August 21st, 2020 05:00
Thank you for your response. Life Cycle is in recovery mode and looks like it starts the POST process again right before the OS loads. The only events pointing to an issue is in the Life Cycle logs for the " Intel management engine has reported an internal error" warning message. All other indicators are green in the iDRAC, as if the server was in a normal state.
Dell-DylanJ
6 Operator
•
2.9K Posts
0
August 21st, 2020 07:00
Try opening an SSH session to the iDRAC and then running the following two commands to turn the LCC off, then back on.
LCC state 2 is for recovery mode. I've used this method a few times to get the LCC back to normal.
As for the Intel Management Engine, I'm not sure what it might be flagging. The NVRAM clear might help with this, but there's a fair chance you might need to take it to the minimum to POST config to see if the management engine is flagging some removable component.