xtomkrb

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January 12th, 2025 21:58

Firmware update of XXV710 from 18.8.11 to 22.5.7 fails

Hello,

our customer tries to update XXV710 NIC on R740 from the firmware version 18.8.11 to the 22.5.7 but the update via iDRAC fails with following error:

"Unable to complete the firmware update operation because the specified firmware image is for a component that is not in the target system inventory or the component is disabled for performing the update."

The NIC is not listed in iDRAC Firmware Inventory. It is seen just in the System -> Overview -> Network Devices:

Firmware image: Network_Firmware_1R0W0_WN64_22.5.7_A00.EXE

BIOS; 2.21.2

Idrac: 7.00.00.173

The 18.8.11 is the original firmware version when the server was shipped and installed to the rack.

# ethtool -i ens1f0
driver: i40e
version: 5.14.21-150500.55.80-default
firmware-version: 6.80 0x80004264 18.8.11
expansion-rom-version:
bus-info: 0000:3b:00.0
supports-statistics: yes
supports-test: yes
supports-eeprom-access: yes
supports-register-dump: yes
supports-priv-flags: yes

3b:00.0 Class 0200: Device 8086:158b (rev 02)
Subsystem: Device 8086:0009
Control: I/O- Mem+ BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- Stepping- SERR- FastB2B- DisINTx+
Status: Cap+ 66MHz- UDF- FastB2B- ParErr- DEVSEL=fast >TAbort- <TAbort- <MAbort- >SERR- <PERR- INTx-
Latency: 0
Interrupt: pin A routed to IRQ 36
NUMA node: 0
Region 0: Memory at ac000000 (64-bit, prefetchable) [size=16M]
Region 3: Memory at ad008000 (64-bit, prefetchable) [size=32K]
Expansion ROM at ad200000 [disabled] [size=512K]
Capabilities: [40] Power Management version 3
Flags: PMEClk- DSI+ D1- D2- AuxCurrent=0mA PME(D0+,D1-,D2-,D3hot+,D3cold+)
Status: D0 NoSoftRst+ PME-Enable- DSel=0 DScale=1 PME-
Capabilities: [50] MSI: Enable- Count=1/1 Maskable+ 64bit+
Address: 0000000000000000 Data: 0000
Masking: 00000000 Pending: 00000000
Capabilities: [70] MSI-X: Enable+ Count=129 Masked-
Vector table: BAR=3 offset=00000000
PBA: BAR=3 offset=00001000
Capabilities: [a0] Express (v2) Endpoint, MSI 00
DevCap: MaxPayload 2048 bytes, PhantFunc 0, Latency L0s <512ns, L1 <64us
ExtTag+ AttnBtn- AttnInd- PwrInd- RBE+ FLReset+ SlotPowerLimit 0.000W
DevCtl: Report errors: Correctable- Non-Fatal+ Fatal+ Unsupported+
RlxdOrd+ ExtTag+ PhantFunc- AuxPwr- NoSnoop- FLReset-
MaxPayload 256 bytes, MaxReadReq 512 bytes
DevSta: CorrErr+ UncorrErr- FatalErr- UnsuppReq+ AuxPwr- TransPend-
LnkCap: Port #0, Speed 8GT/s, Width x8, ASPM L1, Exit Latency L1 <16us
ClockPM- Surprise- LLActRep- BwNot- ASPMOptComp+
LnkCtl: ASPM Disabled; RCB 64 bytes Disabled- CommClk+
ExtSynch- ClockPM- AutWidDis- BWInt- AutBWInt-
LnkSta: Speed 8GT/s, Width x8, TrErr- Train- SlotClk+ DLActive- BWMgmt- ABWMgmt-
DevCap2: Completion Timeout: Range ABCD, TimeoutDis+, LTR-, OBFF Not Supported
AtomicOpsCap: 32bit- 64bit- 128bitCAS-
DevCtl2: Completion Timeout: 65ms to 210ms, TimeoutDis-, LTR-, OBFF Disabled
AtomicOpsCtl: ReqEn-
LnkCtl2: Target Link Speed: 2.5GT/s, EnterCompliance- SpeedDis-
Transmit Margin: Normal Operating Range, EnterModifiedCompliance- ComplianceSOS-
Compliance De-emphasis: -6dB
LnkSta2: Current De-emphasis Level: -3.5dB, EqualizationComplete+, EqualizationPhase1+
EqualizationPhase2+, EqualizationPhase3+, LinkEqualizationRequest-
Capabilities: [e0] Vital Product Data
Product Name: XXV710 25GbE Controller\x00
Read-only fields:
[V0] Vendor specific: FFV18.8.11
[PN] Part number: 00M95
[MN] Manufacture ID: 1028
[V1] Vendor specific: DSV1028VPDR.VER2.1
[V3] Vendor specific: DTINIC
[V4] Vendor specific: DCM1001FFFFFF2101FFFFFF1202FFFFFF2302FFFFFF1403FFFFFF2503FFFFFF1604FFFFFF2704FFFFFF1805FFFFFF2905FFFFFF1 A06FFFFFF2B06FFFFFF1C07FFFFFF2D07FFFFFF1E08FFFFFF2F08FFFFFF
[V5] Vendor specific: NPY2
[V6] Vendor specific: PMTD
[V7] Vendor specific: NMVIntel Corp
[V8] Vendor specific: L1D0
[RV] Reserved: checksum good, 4 byte(s) reserved
Read/write fields:
[Y1] System specific: CCF1
End
Capabilities: [100 v2] Advanced Error Reporting
UESta: DLP- SDES- TLP- FCP- CmpltTO- CmpltAbrt- UnxCmplt- RxOF- MalfTLP- ECRC- UnsupReq- ACSViol-
UEMsk: DLP- SDES- TLP- FCP- CmpltTO- CmpltAbrt- UnxCmplt+ RxOF- MalfTLP- ECRC- UnsupReq- ACSViol-
UESvrt: DLP+ SDES+ TLP+ FCP+ CmpltTO+ CmpltAbrt+ UnxCmplt- RxOF+ MalfTLP+ ECRC+ UnsupReq- ACSViol-
CESta: RxErr- BadTLP- BadDLLP- Rollover- Timeout- NonFatalErr+
CEMsk: RxErr+ BadTLP+ BadDLLP+ Rollover+ Timeout+ NonFatalErr+
AERCap: First Error Pointer: 00, ECRCGenCap+ ECRCGenEn+ ECRCChkCap+ ECRCChkEn+
MultHdrRecCap- MultHdrRecEn- TLPPfxPres- HdrLogCap-
HeaderLog: 00000000 00000000 00000000 00000000
Capabilities: [140 v1] Device Serial Number 60-b2-0c-ff-ff-b7-a6-40
Capabilities: [150 v1] Alternative Routing-ID Interpretation (ARI)
ARICap: MFVC- ACS-, Next Function: 1
ARICtl: MFVC- ACS-, Function Group: 0
Capabilities: [160 v1] Single Root I/O Virtualization (SR-IOV)
IOVCap: Migration-, Interrupt Message Number: 000
IOVCtl: Enable- Migration- Interrupt- MSE- ARIHierarchy+
IOVSta: Migration-
Initial VFs: 64, Total VFs: 64, Number of VFs: 0, Function Dependency Link: 00
VF offset: 16, stride: 1, Device ID: 154c
Supported Page Size: 00000553, System Page Size: 00000001
Region 0: Memory at 0000000000000000 (64-bit, prefetchable)
Region 3: Memory at 0000000000000000 (64-bit, prefetchable)
VF Migration: offset: 00000000, BIR: 0
Capabilities: [1a0 v1] Transaction Processing Hints
Device specific mode supported
No steering table available
Capabilities: [1b0 v1] Access Control Services
ACSCap: SrcValid- TransBlk- ReqRedir- CmpltRedir- UpstreamFwd- EgressCtrl- DirectTrans-
ACSCtl: SrcValid- TransBlk- ReqRedir- CmpltRedir- UpstreamFwd- EgressCtrl- DirectTrans-
Capabilities: [1d0 v1] #19
Kernel driver in use: i40e
Kernel modules: i40e

Thanks in advance for any help

Regards,

Tomas

Responses(7)

DELL-Young E

Moderator

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4.6K Posts

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January 13th, 2025 07:38

Hello,

Intel NIC Family Version 23.0.0 Firmware for X710, XXV710, and XL710 adapters

https://dell.to/4fPZmPC

This firmware must be installed by one of the following methods.

- Execution from a Red Hat Enterprise Linux command shell
- Execution from a SUSE Linux Enterprise Server command shell
- Execution from a supported Windows Operating System
- Upload of the EXE Read More

Let's do on the OS level, shall we.

Let us know if you have any further questions.

X

xtomkrb

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7 Posts

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January 14th, 2025 08:11

Hello,

thanks for the information. I proposed it to our customer. Nevertheless it seems they might have problem to use a Linux OS on the servers as it is used for Nexenta.

Is the above described issue know? I ask to know whether there is real chance that the installation from the OS level will work (from iDRAC the issue is still the same).

Best regards,

Tomas

DELL-Marco B

Moderator

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3.7K Posts

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January 14th, 2025 14:31

Hello,

Thank you for your message. The described issue is not a known problem. However, installation from the operating system level usually works without issues.

Another possibility would be to try installing an intermediate version of the operating system before proceeding with the final version. This could help identify if the problem persists across different versions of the operating system.

If you have any other questions or need further assistance, please do not hesitate to contact us.

Best regards,

X

xtomkrb

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7 Posts

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January 20th, 2025 08:43

Hello, the firmware update execute from the OS level solved the issue.

Thanks for you help
Tomas

X

xtomkrb

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7 Posts

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January 20th, 2025 12:08

Hello,

I have one more question. According to the customer the firmware upgrade to 22.5.7 from the OS level passed. Nevertheless the NIC is still not listed in iDRAC Firmware Inventory. Also the firmware update via iDRAC GUI refuses the firmware:

"Unable to complete the firmware update operation because the specified firmware image is for a component that is not in the target system inventory or the component is disabled for performing the update."

Is there any explanation for this behavior?

Regards,

Tomas

X

xtomkrb

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7 Posts

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January 20th, 2025 12:11

little mistake in my previous comment: 22.5.7 => 23.0.8

DELL-Erman O

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2.7K Posts

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January 20th, 2025 14:30

Hi,

Before try to install please clear Job queue and system event logs on iDRAC. Then FW package might not be compatible. on here you can see both Windows and Red Hat Linux FW packages https://dell.to/4anCyp4

Linux Update Package Installation:
==================================
Download
1. Click the Download Now link to download the file.
2. When the File Download window appears, click Save to save the file to your hard drive.

Installation
1. Make sure that the network adapter's base driver is loaded in the OS
2. Read over the release information presented by executing the
./Network_Firmware_234W1_LN_23.0.8_A00.BIN --version command from the shell.
3. Download and install any prerequisites identified in the above step before proceeding.
4. Run the update by executing ./Network_Firmware_234W1_LN_23.0.8_A00.BIN from the shell.
5. Follow the remaining prompts to perform the update.

GnuPG Signature of Dell Update Package Instructions for Network_Firmware_234W1_LN_23.0.8_A00.BIN:

Download
1. Click the Download Now link to download the file.
2. When the File Download window appears, click Save to save the file to your hard drive.

Installation
1. Import the Dell public key. (You only need to do this once on your system)
2. Verify the Dell Update Package by using its signature file, Network_Firmware_234W1_LN_23.0.8_A00.BIN.sign

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Firmware update of XXV710 from 18.8.11 to 22.5.7 fails