Lifecycle Controller update issue

Marty_McFly,

Would you confirm the catalog package you are using, as well as what you're trying to update. Also something to look at is if you are fairly current on updates to start with, then the package might say no updates due to the fact you are at the current revisions that are on the catalog. Yet the update catalog is only updated about every quarter, so you may see more recent updates available individually, but they may not be on the catalog until next release. If you understand what I mean. Would you confirm the links you are using, as well as what you're trying to update? 

It would also help if you private message me the svc tag, so I know what is installed. 

Thanks 

Hi Chris,

I used FTP.DELL.COM and CATALOG in the path. When i tried using DOWNLOADS.DELL.COM with CATALOG in the path I am getting a Network error. I wanted to update the BIOS, Lifecycle Controller itself, Firmware of Raid controller, and firmware of NICs. I was able to update BIOS, LCC, and RAID through Windows Server 2016 by downloading the exe from the Dell Website directly, but was getting the No Updates error through LCC before and after the flash... Service tag is {{{SVC TAG REMOVED BY MODERATOR}}}. I also eliminated the firewall issue by connecting the server directly in my ISP modem so that no router firewalls were getting in the way. Please let me know if you have an idea what could be causing this.
Thanks,
Marty

Drop catalog from the path, I don't recall that being necessary. Now I did see that the FTP was intermittently down yesterday, so that is something to take into mind. 

Another option to consider is using the Server Update Utility, which is an iso that is run from within the OS. Now with it having 2016 installed I am not certain of its success, as 2016 isn't supported on the R610. 

Also, I was able to get the svc tag from the posting before it was removed. 

I'm having the same problem with an R610 that I'm trying to update.

This is on an R610 revision II with iDRAC firmware version 2.90 (Build 04) and Lifecycle Controller Firmware version 1.7.5.4.

Below is the screenshot of the error:

> Also something to look at is if you are fairly curret on updates to start with, then the package might say no updates due to the fact you are at the current revisions that are on the catalog.

When a host a fully updated, it will still show the firmware and other packages that apply to the system. The "current" and "updated" versions will simply match, and packages that don't need updates won't be selected by default.

I've never seen this error before when using ftp.dell.com, even with a host that didn't need any updates. This error seems to indicate that it can't find the updates at all (or whatever file the tool is looking for). When I first saw the error, I thought that Dell's FTP site may have been having problems, but I've made several attempts over the past few days to update this particular R610 without success.

I last updated an R610 about 1-2 months ago, and it was working then. The only new package would have been that BIOS update with the Spectre v2 fix. Maybe it wasn't published correctly and broke the LCC updater?

Same issue with a R415 and R515 running LCC 1.7.5.4 and DRAC firmware 2.9.  Seems like something is going on with Dell's FTP repository or a bug in firmware.

I've confirmed this is happening on a 3rd R515 server located within a different network. This one is running Dell BIOS 2.3.0, DRAC firmware 1.98 and LCC 1.7.5.4. Dell must be having issues with the catalog signatures on ftp.dell.com

Error is: No update is available. Make sure that the Windows(R) catalog and Dell(TM) Update Packages for Windows(R) are used.

Add me to the list of those with the problem.  On an R610.

The same problem here with R410, BIOS 1.12.0, iDRAC6 2.90, Dell Lifecycle Controller 1.5.2.32.

Is there a workaround  for Linux systems like Debian available?

Please advise!

I'm on an R715 and am receiving the same error:

"No update is available. Make sure that the Windows(R) catalog and Dell(TM) Update Packages for Windows(R) are used."

The problem ist not only with the ftp.dell.com. The same error comes in the LCC when I try to make the FW-updates with the linuxISO.iso or SUUImage.iso generated with the Dell EMC Repository Manager via virtual CD/DVD...

So it seems that the current repository is somehow broken ...

Has anyone from Dell acknowledged this issue?  It seems to be widespread and with all of the recent Spectre BIOS updates being released its critical that BIOS and firmware updates are fully functional via the LCC.  Creating repositories via Dell's Repository Manager does not scale well if you are an MSP responsible for updating 100s of servers across 100s of different networks.