What you seeing is the correct behavior. You will have all options available in PERC configuration utility either with Ctrl + R or with Device Settings option in BIOS
Can you ensure H330 is seated and SAS cable is connected properly to the controller and backplane. You can also flash latest BIOS and see any change in behavior? IF you have access to iDRAC can you check whether iDRAC is showing details on H330 controller?
That is true but I would like to get it working properly. I noticed if I change the boot setting to bios mode I get the cntrl + r prompt but when i switch back to uefi mode it does not appear. Is this normal? Should I leave bios mode set?
DELL-Shine K
4 Operator
•
3K Posts
1
November 4th, 2021 09:00
What you seeing is the correct behavior. You will have all options available in PERC configuration utility either with Ctrl + R or with Device Settings option in BIOS
DELL-Shine K
4 Operator
•
3K Posts
0
November 2nd, 2021 08:00
Can you ensure H330 is seated and SAS cable is connected properly to the controller and backplane. You can also flash latest BIOS and see any change in behavior? IF you have access to iDRAC can you check whether iDRAC is showing details on H330 controller?
DBC14
1 Rookie
•
31 Posts
0
November 3rd, 2021 23:00
Thanks for your reply,
I have flashed the bios to 2.12.0 and checked the status in idrac and it is good. But still no cntrl +r option. What should be my next step?
DELL-Shine K
4 Operator
•
3K Posts
0
November 3rd, 2021 23:00
Can you boot to BIOS and check under device setting whether you able to see H330 configuration utility option?
DBC14
1 Rookie
•
31 Posts
0
November 4th, 2021 00:00
Yes it is there
DELL-Shine K
4 Operator
•
3K Posts
0
November 4th, 2021 03:00
You can use this as PERC configuration utility
DBC14
1 Rookie
•
31 Posts
0
November 4th, 2021 09:00
That is true but I would like to get it working properly. I noticed if I change the boot setting to bios mode I get the cntrl + r prompt but when i switch back to uefi mode it does not appear. Is this normal? Should I leave bios mode set?