Hi, I believe it's so much better for us to see if you could see the screenshots or error messages. I would also try cold power drain. (Shut down the machine, turn off the PSU and disconnect the mains cable, wait for about 5 mins to turn it back on)
Hi Dell-YoungE - thank you so much for your reply - I meant to respond last week but the week. I was remotely managing the server using the iDRAC interface - iDRAC 8 so i initiated a shutdown to the server and left it for ~ 20 mins.. upon powering up i was able to Boot into the BIOS and then go here to cancel the boot loop
The root cause of this issue is the automatic updates from downloads.dell.com via https was not working. I had to download the latest idrac + lifecycle controller file (which had an .exe extension) and upload it via the IDRAC interface to install the update. I couldn't find any specific Dell article saying that the .exe file could be used for updating the iDRAC.. i was expecting to find an ISO.. Anyways all is good now!
DELL-Young E
Moderator
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5.4K Posts
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September 18th, 2022 17:00
Hi, I believe it's so much better for us to see if you could see the screenshots or error messages. I would also try cold power drain. (Shut down the machine, turn off the PSU and disconnect the mains cable, wait for about 5 mins to turn it back on)
SydC
1 Rookie
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5 Posts
1
September 27th, 2022 07:00
Hi Dell-YoungE - thank you so much for your reply - I meant to respond last week but the week. I was remotely managing the server using the iDRAC interface - iDRAC 8 so i initiated a shutdown to the server and left it for ~ 20 mins.. upon powering up i was able to Boot into the BIOS and then go here to cancel the boot loop
iDRAC Settings -- Lifecycle Controller -- Cancel Lifecycle Controller Actions -- Yes
The root cause of this issue is the automatic updates from downloads.dell.com via https was not working. I had to download the latest idrac + lifecycle controller file (which had an .exe extension) and upload it via the IDRAC interface to install the update. I couldn't find any specific Dell article saying that the .exe file could be used for updating the iDRAC.. i was expecting to find an ISO.. Anyways all is good now!