Unable to update 5.11

Question

I have a customer who is trying to upgrade a 5.1.1 to a 5.1.2 on a two node cluster.
When they ran the upgrade they received error message "PRODUCT_NAME - entry not found in the string table."
then
"TITLE_MAIN - entry not found in the string table."
then
"TITLE_CAPTIONBAR - entry not found in the string table."
finally
received a Welcome screen with greeting "Welcome to the %P Setup program. This program will install %P on your computer".
They cancelled the install.

I have never seen this having run numerous upgrades myself. They are an administrator on the local machine.

Any suggestions would be welcome.

tribicic · Answer

Can't say that I've seen that one myself - but I wouldn't lose sleep over it. It seems like an installer problem, I'd try removing 5.1.1 upgrade and then applying 5.1.2, if that fails, just backup the domain, uninstall everything, and start from scratch, importing the domain info at the end. You'll just have to resync any mirror data sources they may be using.

averrier · Answer

ThanksWe can try the uninstall of the 5.1.1 upgrade, but the customer is very sensitive to uninstalling and starting from scratch. It did not go cleanly for them last time, so I want to avoid that if at all possible.

tribicic · Answer

It's not such a big deal, but I know it is sometimes hard to convince them.
I'd make sure to start with the clean 5.2 install. And make sure you install the 5.2 patches, without them 5.2 is really dodgy

Replication Manager

Unable to update 5.11

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