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Hi we recently had to change the hostname on the ESRS gateway. When we now try to enable esrs on an Isilon cluster, we receive an error: SSL: certificate subject name 'name' does not match target host name 'IP-address-of-esrs-gw'.  To solve this issue, we would like to update the CN nam

I have configured the SYSLOG server on the Policy manager to forward the Audit log. But there is no packets received from Policy manager and Syslog server. The port 514 UDP is opened. Please suggest how to fix the issue.  I highly appreciate your help.  Please let me know if you need an

Hi, I've just installed the ESRS VE docker image, version 3.46.00.4. Everything seems to be working fine, our Isilon fileservers are connected to EMC. I just received a mail that a new verision 3.48.00.4 is available. But the dashboard of the web interface doesn't have an "Update" tab. What should

Can some please let me know the path that the ESRS-DE installer checks for disk space? I have 65GB free (64GB is the minimum requirement) on my lab box but when I try to install Docker Edition I get Failed: Not enough space.   Thanks in advance.

Since upgrading to 3.40.00.14 ESRS is showing VE Status as constantly "Loading.." and never shows online or offline. If I click on the Update tab, the "Latest Available Version" is blank.  In the Alerts tab, every entry is showing a status 500.  Unisphere is confirming that it can't talk

Got the message to update to 3.40.00.08, however clicking the download button does nothing. I've tried numerous times today and after the download taking too long message and refreshing constantly the update still fails to appear as available. Any ideas?

Hello, I wanted to update our ESRS VE from V3.32.00.08 to the current version, but that does not work via the UI. So I started to check if there is a documentation how to do updates via CLI. As I could not find anything helpful, I wanted to ask you folks, if you may have something to help me out.

Currently trying to install Policy Manager 6.8 (first install). When I choose to use SSL encryption the install appears to hang when it gets to the point of generating the certificate (left it for 30mins.). When I run the install without SSL encryption it completes within 30sec. without issue. In

Hi, because of Security-Advisory DSA-2018-134 we have to update our ESRS Policy Manager 6.6 to 6.8 (Windows 64-Bit). Unfortunately I can't find a documentation for the update procedure. Does anybody know how to do this in a way that all settings are kept? Simply install over? Thanks in advance!

Our OpSec team is complaining that our deployment of ESRS is running as an open relay. The relevant link is from Tenable. https://www.tenable.com/plugins/nessus/10167 It NTMail3 Arbitrary Mail Relay.  I don't see any misconfiguration in the console GUI.  Is there any way of preventi

Hi, I note as part of article 516617 (link below) and the recent spectre/meltdown vulnerabilities, the article states ESRS VE is affected and to check with the hardware system vendor or hypervisor vendor for any available updates for the host system to prevent attacks. We're running a 4 VM vApp depl

We have 2 Sites (Primary & DR). We currently have XtremIO, VNX, Isilon Cluster and a Data Domains Cluster. It's broken down as follows. Primary Site XtremIO, VNX, Isilon Cluster and Data Domains Cluster DR Site Isilon and Data Domains Cluster Does EMC recommend (1) ESRS server in the

Is there a way to pull ESRS Version from the CLI? We have a home grown application that keeps track of the latest versions we have installed on most devices and we would like to add ESRS to the mix if possible.

Hi, We have upgraded the FLARE OE for VNX5100 lately. We are using Distributed Monitoring (Instead of ESRS). However, there is problem when Email is delivered to ‘emailalert@emc.com’.  According to EMC, it is a problem of MS Exchange Server (Office 365). We just wonder whether we can

The client has existing gateways which I can see under cluster mgmt. However, we've stood up 2 new gateways and need to pair them together for a new cluster. It was easy to find on esrs.emc.com, but I cannot find it on esrs3. Can someone point me to it or tell me what the alternative method is no

Hi, I've installed ESRS on a customer's infrastructure, all process went OK (I configured static IP, Mask, Default Gateway, hostname and DNS server) but when the system boots, the following error show up: Failed services in runlevel 3: esrsclient esrsclientproxy esrshttpdR esrswatchdog Saw

As we move toward ESRS VE on an appliance and Policy Manager on a cloud server there are notes to self. I was not a part of setting up the Version 2 and have only used PM as a user. Pretty blind to the ESRS setup as EMC managed. So with EMC turning over ESRS configurations to the client there are

Hi Guys I'm having a issue after deploy the new ESRS VE 3.06.00.06 I followed all the steps for configuration and installation, worked fine All the network EMC addres passed in "Network Connectivity testing to EMC" In The Service Status, the esrshttpdlistener is the only that is

Hello, I had recently install the esrs virtual appliance on our infrastructure. i have a question for the way that i will add our VNX 5100. The VNX has two SP's with one IP each. When i'm going to add it next to serial number i have some choice's and i don't know was i have to choose. The choi

Hi All, I have a question about the Color-coding of the different Policies in the Policymanager. Some are "pale yellow", some are Gray, some are "light gray" and some are "light brown". I can not find any reference to what each of these colors mean. Regards, Dan