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After following a prompt from SupportAssist and upgrading SupportAssist to Secure Connect Gateway, we cannot sign in to Secure Connect Gateway with our Windows and SupportAssist user credentials/details (“We can't continue with this password. Make sure your password doesn't have any invalid characte

Setting up SCG. When I sign in, I get this message: "This page is only accessible to DellEMC business users." I've used the account I use with Dell, and I've used the account of the purchasing agent who purchased the server (via DCN). Both accounts receive the same message. I've contacted our curren

Hello team, I just deployed SCG fresh install on production environment. I deployed loads of SAE VE instanced befor so I know its limitations, pros and cons. I can see that SCG VE offers LDAP integration which was not available in SAE VE. But in many deployment my customers asked me about possibili

Hi Community, Has anyone configured ECS (Elastic Cloud Storage) nodes for utilization of Secure Connect Gateway 5.0? Best,  Tom 

When I go to the Avamar Administrator console (JAVA version) and then select the option TOOLS - Manage ESRS, to add it to the newly added Secure Connect Gateway 5, it fails with the following error message: "Registered to ESRS Gateway failed: Failed to register to ESRS. Certificate not verified."

I've installed and configured the Secure Connect Gateway. At the initial configuration I had to setup a password for the admin account for the webinterface. I generated one and it was accepted. After that I completed the configueration and adding devices. But now, when I try to login, I get an err

Hi, When trying to add a Unity into SCG it errors out? The matrix shows you can add a single device [Page 8] https://dl.dell.com/content/docu105640_secure-connect-gateway-5-00-00-xy-virtual-edition-support-matrix.pdf?language=en_us It also has a table that states that Unity can't be added via the

Hi guys, Does the Secure Connect Gateway replace/proxy the Secure Console traffic used by the Compellent storage range? Cheers, Ben

I am deploying Dell SupportAssist for Business PCs through Group Policy, by using the MSI and MST files that Dell TechDirect gave me. When I run the MSI installer, it starts by showing this progress bar: Then right after that, it gives this error: I cannot figure out what this means or why

Hello I try to implement SupportAssist Enterprise 4.0.5 and I tried to add device as EqualLogic. But it couldn't. It says that the credentials are incorrect and displays error code SA-0145.I tested the credentials by directly accessing the storage and everything is OK, yet I can't add it to Suppor

Hello, I am currently trying to upgrade our outdated SAE, however in the browser, when it states a new version is available, it shows a version of 0.0.0 and no description. Clicking Update Now will bring up the update Window, and then sign me out. When I log back in, the version is still at 1.2.1.

So there's no way to integrate AD authentication into SupportAssist version: 4.00.05.30?  And only one local account (Admin)?  We all just share the local Admin account?  Am I missing something here?

We currently use SRS Virtual Edition and have Data Domain, Isilon, VXRail, XIO and VNX reporting to it. Can SAE 4.0 replace our SRS

Hello guys, I'm working on a project and I'd like to know the best SO Linux to install my SupportAssist. Is it a good option to use a CentOS? I'd be grateful for your help.

Hi All, I'm seeking for advice on whether installing DELL SupportAssist will affect the Hyper-V ‘s performance in term of CPU usage, Memory Usage, Network consumption, etc? Thanks.

Hi! I need to migrate my Dell Support Assist to a new server. I'm looking for the best steps/pratices and how to do it.   Thank you!  

Hi, I'm monitoring a number of servers with OME and SA. I've currently got 2 servers with predicted drive failure in OME but SA reports no errors. Should SA alert on this condition and log a support case? Thanks,Gareth

Hi there. We have a security requirement to change all SNMP Traps on our iDRACs from v1/2 to v3. I've been doing a piece of work configuring our new Support Assist Enterprise installation, part of which is ensuring the "automatic case raising" function that SAE supports works as intended. So far I'

Hello, How do I install an SSL certificate so I do not get errors going to the Dell Support Assist website? Thanks!

So I saw this NIST posting about Dell SupportAssist that referenced this Dell Support post, both of which seem to only be referencing Dell SupportAssist for PC's (ie: the consumer version). Is Dell SupportAssist for Enterprise not affected by this exploit?