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July 27th, 2023 18:00

Cannot access admin page of Policy Manager for SCG

I am currently deploying the SCG and Policy Manager VM via the downloaded OVA files.

Both VMs were deployed and powered on.

I can access the admin web page for the SCG VM but I am not able to connect to the admin page for the policy manager.

I am getting input from the Friewall team to see if any rules need to be out in place, however I want to know if there is a command I can run at the shell prompt to confirm that the required services are running. I can log into the policy manager VM using the root account.

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3.7K Posts

July 29th, 2023 04:00

Hello, thanks for choosing Dell. Please see the attached.

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July 31st, 2023 17:00

Capture1.PNG

Thank you for the reply. When I ran the command it does not show any containers. See the output.

 

 

July 31st, 2023 19:00

 do not know if related but there is a message on the console when the VM is started

Capture Boot.PNG

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3.7K Posts

August 1st, 2023 23:00

Hello

I’m not 100% sure this will work, and if it doesn’t please raise an official ticket through https://dell.to/3Qj5G9d

 

Docker run –name policymanager

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5 Posts

August 2nd, 2023 10:00

I have the same problem.  When I run docker ps -a, it gives a blank response:
CONTAINER ID IMAGE COMMAND CREATED STATUS PORTS NAMES

I tried the last command you sent. 
Docker run –name policymanager

-bash: Docker: command not found

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3.4K Posts

August 2nd, 2023 12:00

When WebUI doesn't load I first recommend a couple of things. You may have already tried.

*Clear cache

*Try different browser

You can access the policy manager user interface using the following web browsers:

*Google Chrome 91

*Microsoft Edge 91

 

Have you tried  login by FQDN or IP address:port num

August 2nd, 2023 15:00

The command to run is "docker -run policymanager"

A lot of text appeared so something happened. I still could not connect. I am waiting on the firewall rules to be created to try again.

It does seem strange that the docker object is not running by default. I wonder if this is something that gets set after the very first login to the web interface and the admin account is set.

 

August 2nd, 2023 15:00

Also, I have tried different browsers with same result. I have also tried using FQDN as well as IP address

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August 4th, 2023 14:00

 I fixed this docker related issue by downloading the file again, tar it in Linux, download the three files and tried deploying it two more times.  My guess is issues or gremlins can sometimes be found in the vmware layers.  I would try redeploying it three times with a fresh ovf file.

Run the following to verify the listener is running for 8443.  I had trouble getting support to understand that the listener must be running to connect to the login page via 8443.

netstat -utpnl
Active Internet connections (only servers)
Proto Recv-Q Send-Q Local Address Foreign Address State PID/Program name
tcp 0 0 0.0.0.0:8443 0.0.0.0:* LISTEN 13988/docker-proxy
tcp 0 0 0.0.0.0:22 0.0.0.0:* LISTEN 12518/sshd
tcp 0 0 :::8443 :::* LISTEN 13994/docker-proxy

 

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