Can you tell me which version of SupportAssist are you using? Also, it will be good if you can share a screenshot of the page where you are facing this problem.
Hi, I'm using the latest version of SupportAssist (I attached a screenshot of the version).
The notification where the problem was now disappeared, but the issue persists: I can't register/Link to my account login. Here is the latest screenshot. The "Link to my account login" doesn't work, it opens nothing.
Does the Register button bring up another window? If should...I find sometimes it’s in the background for some reason. Check by moving over the SupportAssist window or press ATL+TAB to move between windows.
Aniruddha S
36 Posts
0
August 17th, 2015 05:00
Hi,
Can you tell me which version of SupportAssist are you using? Also, it will be good if you can share a screenshot of the page where you are facing this problem.
Regards
Aniruddha S
ccrowles
1 Rookie
•
4 Posts
0
August 18th, 2015 08:00
Don't worry, Aniruddha S helped me by mail to fix it. It was the Agent Service not running. Thanks again to both :)
ccrowles
1 Rookie
•
4 Posts
0
August 18th, 2015 04:00
Hi, I'm using the latest version of SupportAssist (I attached a screenshot of the version).
The notification where the problem was now disappeared, but the issue persists: I can't register/Link to my account login. Here is the latest screenshot. The "Link to my account login" doesn't work, it opens nothing.
ccrowles
1 Rookie
•
4 Posts
0
August 18th, 2015 04:00
The notification I was talking about before appeared again. Still the "register" button doesn't work.
jbilinski
5 Practitioner
•
146 Posts
0
August 18th, 2015 07:00
Does the Register button bring up another window? If should...I find sometimes it’s in the background for some reason. Check by moving over the SupportAssist window or press ATL+TAB to move between windows.