SCG is a virtual edition。how can i rebooting the SCG appliance? version is 5.28.00.14
device model R750 vSAN Ready Node and other same device is normal added.
but in backupfile scg_backup_ELMAPL0525BCBH-20250528-090341.zip /scg/backupData-20250528-090340.zip/ASSET.sql have sql INSERT INTO ASSET VALUES ....10.66.19.35...... so I can't add 10.66.19.35 is normal，but it is just not dispaly in device list.
If rebooting doesn't resolve the issue, try clearing your browser's cache and cookies completely, or access the SCG web interface using a different browser or an incognito/private window. Sometimes, the UI may display outdated information due to cached data.
SAE-020041
A device with this IP address or hostname exists in the secure connect gateway.
The cleanup of database cannot be done by user, will need the SCF Dev team to remote in and perform configuration. You will need to contact SCG support to raise a case with your SCG SWID. The support would also need to collect some docket logs.
alsdkjf
1 Rookie
•
4 Posts
0
June 27th, 2025 03:11
contact SCG support in china not solved this problem。
today，update SCG to 5.30.00.14，then readd device 10.66.19.35 is normally。
DELL-Joey C
Moderator
•
4.1K Posts
0
May 28th, 2025 07:08
Hi,
Just to confirm, is the SCG a virtual edition? Have you tried rebooting the SCG appliance? What is the SCG version?
What is the device model that you are trying to discover/add? Have you rebooted the device iDRAC?
Can you check the discovery job history, if the device's IP have been discovered before?
alsdkjf
1 Rookie
•
4 Posts
0
May 28th, 2025 10:22
SCG is a virtual edition。how can i rebooting the SCG appliance? version is 5.28.00.14
device model R750 vSAN Ready Node and other same device is normal added.
but in backupfile scg_backup_ELMAPL0525BCBH-20250528-090341.zip /scg/backupData-20250528-090340.zip/ASSET.sql have sql INSERT INTO ASSET VALUES ....10.66.19.35...... so I can't add 10.66.19.35 is normal，but it is just not dispaly in device list.
DELL-Erman O
Moderator
•
3K Posts
0
May 28th, 2025 12:54
Hi,
please take a look at this article Secure Connect Gateway Appliance (Virtual Edition) for VMware and Hyper-V: How to Reboot the Secure Connect Gateway Containers | Dell US
If rebooting doesn't resolve the issue, try clearing your browser's cache and cookies completely, or access the SCG web interface using a different browser or an incognito/private window. Sometimes, the UI may display outdated information due to cached data.
Hope that helps!
alsdkjf
1 Rookie
•
4 Posts
0
May 29th, 2025 03:13
rebooting or access the SCG web interface using a different browser doesn't resolve the issue.
how can I delete the device from database manually?
DELL-Joey C
Moderator
•
4.1K Posts
0
May 29th, 2025 06:44
Hi,
The cleanup of database cannot be done by user, will need the SCF Dev team to remote in and perform configuration. You will need to contact SCG support to raise a case with your SCG SWID. The support would also need to collect some docket logs.