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I can't to add a device in a Secure Connect Gateway
Hi,
I am trying to add a switch to the Secure Connect Gateway, but I get the following error message, can you help us, please?
Thanl you
We could not complete this operation because of a connection issue. SAE-020400
frank17511
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June 15th, 2023 13:00
Hi,
Thank you to the support, the probles was the port 22, in our network was closed, I open it and work
DELL-Charles R
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June 14th, 2023 13:00
Hello frank17511,
Are you using SCG Virtual or Application version?
What switch are you adding and is it on the Support Matrix?
Support Matrix Switches page 42-48
Also check that the ports are open.
https://dell.to/3NsuqtM
Also try reseating your connections:
Error: SAE-020400
We could not complete this operation because of a connection issue. Check your network connection, then try again.
https://dell.to/3PcPmWM
DELL-Chris H
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June 15th, 2023 08:00
Frank17511,
I would definitely suggest you start with updating and then let us know if that and the ports resolve the issue.
frank17511
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June 15th, 2023 08:00
Thank you, can you support me, how i can to do the update?
frank17511
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June 15th, 2023 08:00
Hi,
Thank you for your answer, I'm using the Secure Connect Gateway version
The switch that i trying to add is N3024EP-ON, but seeing in the web page, the version suppoerted is 6.6 and in my switch I have only version 6.5.2.35, Should I update it and try again?.. and I will check the ports (# 22)
Thank you