recent errors

Question

Recently started getting this error; not sure what I need to do about it...       SupportAssist_NoReply@dell.com Dec 24, 2019, 11:00 PM (13 hours ago)     to tom               Hello, We attempted to add devices today. However, the following errors occurred. SupportAssist must be able to communicate with these devices in order to provide the greatest value. Please resolve the issues below to complete the device add process.   SupportAssist Host :  TPA-FS-2019.TPDomain.local Service Tag :  B1xxxx Added by Service Tag Host Single Device / Discovery Rule B1xxxx TPA-Hypervisor SA-0005: SupportAssist Enterprise is unable to add the device TPA-Hypervisor because an attempt to connect to the device is unsuccessful. For more information visit the troubleshooting resources section of the Community Forums Thank you, SupportAssist Team

DELL-Stefan R · Answer

Hey there,

you say it recently started. Were there any changes to the machine?

Credentials changed, IP changed, the name changed ... anything related to this?

What if you try to discover it again manually?

Cheers
Stefan

Secure Connect Gateway

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