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Support assist shows that my hard drive is failing and has reached the end-of-life, although my laptop is only 1 year old.
Hello everybody,
I have a Dell Latitude 5520 laptop which is only one year old. The supportAssist displayed a message indicating that my hard drive is failing and had reached the end of its life.
Is that only a system bug, or should I take it into consideration as I do have a lot of critical data on my laptop that I can't sacrifice it.
I hope someone can help me.
Thanks in advance
CTG_8273
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January 15th, 2024 15:23
Do you still have a warranty? Are you a tech savvy person or know someone who is? You may need to backup ASAP.
Use a cloning utility to clone to an extra drive ASAP. Then when you get a replacement clone back to the new drive in the laptop.
Manaf.Suleiman
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January 15th, 2024 16:08
Yes, I'm tech-savvy.
So, there is no chance that it is just a bug ??
It's just odd that SupportAssist shows that my hard drive has reached the end of its lifespan and it's only 1 year old.
However, I will take your advice and back up my whole system.
Thank you so much
CTG_8273
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January 15th, 2024 23:45
It is possible it could be a bug. Do you have any way to test the drive in another system? Or maybe use a 3rd party diagnostic tool. Try using Crystal Disk info.