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1 Rookie
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114 Posts
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485
November 7th, 2013 06:00
Bug in Discovery Manager v7.1 RA
I have DiscoveryManager 7.1 installed (Database setup with ES1_EM\Windows\ES1_DiscoveryMgrDbSetup.exe ) on a new environment of SourceOne.
While adding a new user by using the Administration panel, the following situation occurs:
1. First initial run of the DiscoveryManager Client on the Master Services server
2. Retrieving information from the server: OK, 'Connected' on bottom right.
3. Click on "Add.."
4. Select user by AD.
5. Press OK.
6. The following error appears: 'Item No longer exists. It has been deleted.'
7. When i navigate to the panel of My Matters and back to Administration the user is added to the users, as expected. I've did this step to do a 'refresh' of the Administration panel.
So the error message is wrong in this case.
Can somebody take a look at this issue?
Note: Removing a users is working as expected:
RKatwal
2 Intern
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600 Posts
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November 7th, 2013 15:00
Hi Ben,
A similar issue is already found and reported by EMC Support under SDR 51163. So far sites that reported this issue were running 7.0.1 version and Discovery manager Express edition. I would not be surprised if it exists in full version and also seen in 7.1RA because it was built before the SDR was raised.
Best method to have your site attached to existing or new SDR would be to open a service request with support. Support will keep you in loop on the development on the issue and provide resolution.
Even though you have 7.1RA version installed you are still entitled to opening support SRs.
Thanks,
Rajan