ExSearch 4.8 error msg: "Unable to create new mail note"

Hello,

when Notes opens the search calls the template of Notes. Do you have a special template in use? Try opening the form on a client, where you can load the default one.

Does it work on your EmailXtender server?

Regards, Jochen.

No special templates. I am in the administrator group on the server, and search as Admin. Same error message is seen when searching on the server.

Thanks.

Hi Andy,

I think this might be related to notes ID being in use to open the document. If EX find out its not the right one it might through this pop-up. Ex uses current location document to decide what to do about it.

Please also remember that running EX Search plug-in from command prompt or direct link to ExSearch.exe has been taken away in 4.8 kits. If you created a icon for launch of search plug-in that might not work properly unless launched within the notes itself.

EX also needs Delete access to the database in use for the user to work properly please make sure you have sorted the permission as documented.

Thanks,
Raj

Hi. Launching from the Notes "Action" menu produces the same error message.

Hi,

How about EX server ? Can you open the same messages on the EX server itself ?

Also try on a machine which does not have AV software, I have seen all kind of things while AV software was enabled.

If nothing helps, open SR with support and they should be able to help.

Thanks,
Raj