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27 Posts

1547

April 4th, 2008 08:00

exSearch - "unable to initialize version environment" error

Running

Outlook 2007 SP1
EMailXtender Search Client version 4.81.409

I get two outlook profile prompts followed by this error when I open the client from Outlook

exSearch - "unable to initialize version environment"

I tried

- repairing and removing/reinstalling exSearch
- Repaired Office 2007

Do not see anything in EMC KB for this error

Anyone any ideas?

Thank you
DMB

27 Posts

April 4th, 2008 12:00

I fixed this

I deleted C:\Program Files\Common Files\System\MSMAPI\1033\MSMAPI32.DLL

and ran fixmapi.exe

This fixed the problem!

Thank you

2 Intern

 • 

2K Posts

April 4th, 2008 21:00

I solved this earlier. EMC documents this problem when you have a multiple mail environment i.e. Outlook and Notes client on the same desktop so if you plan to use only Outlook be sure you have no notes.ini on the desktops. If you need to have both, contact EMC Support.

In my case, I never had Notes client installed on these desktops, my environment had Exchange 2003 Server with a mix of Outlook 2003 & Outlook 2007 clients. All Outlook 2007 clients only had this problem. The resolution:

1. Uninstall the Ex Search Plug-in. If reqd., reboot the desktop.
2. Close Outlook client.
3. Rename & Keep a copy of your mapi32.dll.
4. run fixmapi.exe from c:\windows\system.
5. Install plug-in again.

This worked for me and I am confident that it will work for you as well.

1 Message

December 17th, 2008 10:00

Excellent! working perfectly now. seems to be an issue with outlook 2007.

5 Posts

January 14th, 2009 12:00

I have found thos probblem fconsistently appears when Exchange System Manager and Outlook 2007 are installed on the client machine.

I have been able to fix it by running fixmapi.ex in system32.
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