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14 Posts
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919
July 1st, 2010 06:00
How to get emailXtract to pull from All Public Folders
We're using EmailXtender 4.81.1147, Exchange 2003. In EmailXtract, when I create a job to archive public folders I have to select each root folder under "All Public Folders" individually.
Instructions say that the EmailXtract account needs to have Ownership of the folders it's archiving. I can't seem to figure out what permissions I need to give it at the All Public Folders level.
My concern is that as new public folders get added directly below All Public Folders, I'll have to edit the archive jobs to include them.
Thanks.
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sdesrosi1
70 Posts
1
July 1st, 2010 07:00
Hello,
You should not have to select each root folder under the "All Public Folders". All you would need to do is highlight "All Public Folders" and click the "OK" button.
As for Permissions, they should be the same as for any other mailboxes. You need to give the EmailXtender Service account Send-As, Receive-As rights to the Public Folders. If Exchange is configured correctly, it should propagate down and allow EmailXtender access to all Public Folders.
Let me know if this answers your questions.
Also, please note that we now have Live Chat to answer all your EmailXtender and Source One Questions :
In Powerlink : Home > Support > Request Support > Live Chat
Or via this URL :
http://powerlink.emc.com/km/appmanager/km/secureDesktop?_nfpb=true&_pageLabel=eServLiveChatPg&internalId=0b014066802e93fd&_irrt=true&rnavid=null
Regards
Stephane.
DMG2
14 Posts
0
July 2nd, 2010 08:00
Okay, I see. I could select All Public Folders, but when I ran the "test admin" against that it came back with "No".
After your response, I created a test scheduled archive, selected "all public folders", and let it run. It appears to have archived messages. So my confusion was that that at the level of All Public Folders "test admin" failed, but since it has access to all of the folders below, it is able to archive messages in the sub folders.
Thanks.
sdesrosi1
70 Posts
0
July 2nd, 2010 08:00
Thank you for the update.
Setting the Send-as receive-as options on Exchange does not always provided the desired results. Mostly because the Service account is usually given Domain Admins right in AD and you often find an explicit "deny" on any Domain Admins Accounts.
What I would recomend is to run the archive task again, and this time , under the "logs" tab select Message details. This will give you a very granular report and you will be able to see what messages did archive and what message failed.
Regards
Stephane