Many messages left in jouranling mailbox.

Question

Hi,

I'm running EmailXtender 4.7. I have a journaling mailbox set-up and most messages are successfully picked up from this and moved to EX. However, a few hundred a day just stay in the journaling mailbox.

I get the following errors in the OTG event log;

One of these every few seconds.
Source : CProcessMailbox
Routine : ProcessArchiveMessage
HR : E_ACCESSDENIED - General access denied error

Also get many;
Source : CProcessMailbox
Routine : ProcessArchiveMessage
HR : E_FAIL - Unspecified error

The messages not moved are from a range of senders/recipients. some users figure more than others but everyone has some mails in there so I can't see it being permissions as sometimes it works and others not. this leads me to think it is something to do with the messages themselves. I saw an entry in the KB stating that this may happen if a sent time or from field is missing... this doesn't appear to be the case though.

Any ideas most welcome. Thought I'd try here before logging a call with support.

Regards

Mark.

jskoecher · Answer

Hi dalms,I have seen something like that, although the messages were moved into the 'Sent items' folder. The inbox in my case was always empty.In version 4.7, I had issues you described that certain messages could not be archived and the attachment was an empty 64B file, some were messages with empty senders... I never really understood this but EMC could reproduce this in their lab.We also had problems that the journaling task was running though no new messages were archived. We restarted the admin service or the entire server.I must say that all those issues were solved with subsequent updates. And that is all I can say to consider updating to a later version. The system (in my experience) always only got more stable and even the event logs are getting bluer... Hope that helps,Jochen.

dalms · Answer

Thanks for that Jochen.I suspected that an upgrade would be the first thing suggested if I contacted EMC Support. It's good to have someone advise that the process does improve things. I'll look at applying the updates as soon as I have a sparwe weekend!CheersMark.

ccharlto · Answer

Mark,I see you posted this a week ago, but thought I'd provide you with what I've come accross when working issues of this nature.First of all, if this eror is persistant, it would mean that Emailxtender is trying to bring the message into the system and cannot due to the message itself. When it is unsuccessful, it will try to move it off to the sent items folder.Now if this fails the message(s) will remain at the bottom of the journaling mailbox, and will try to process every 60 seconds (and will generate the error)Now I'll assume you have an Exchange environment.Open the Journaling mailbox on the EmailXtender server, and navigate to the oldest items within.These messages will be your culprit. Attempt to open these mail items. If there is any error messages (Unable to open ....) then the mail will not be processed. If you tried to move it manually to the sent items, I would assume an error would once again arise.So.. These messages are not handled properly by Outlook, and cannot be brought into the system.(I'm curious... I would assume these items are Notes Calendar items?)Hope this helps...Chris

dalms · Answer

Hi Chris,I now have 61000 items in the journaling inbox. I can manually open and move these to sent items without an issue.Some messages seem to be processed whereas others do not. I can see no pattern as to which will and will not.Saying that, all have an MSG attchment which contains the body of the original message but I presumed that all messages were journaled like this?RegardsMark.

jskoecher · Answer

Hi there,what Exchange version do you use? Have you upgraded your EX servers? Have you restarted the EX services or the entire server? Are there any emails also being taken out of the the journaling mailbox? How many journaling mailboxes do you have? For how long will you have disk space on Exchange if the problem is not solved?On EX, check the MSMQ (Manage > Services and applications > Message Queuing > Private Queus). Is there any traffic going through and the numbers are changing when your refresh the view? -> This would mean EX really does something and mails get trough...The problem will be different if there is journaling occuring or it just stops!Only long ago, I can remember mails stuck in the inbox. I haven't seen that in a long time (all later releases). Normally those messages creating errors are put into the Sent Items folder in Outlook.Can you move the oldest/a bigger junk/most messages out of the Inbox and will those messages be journaled properly?And no, I haven't seen the MSG-files attached to the mails as part of the journaling (I can't remember how it looked on Exchange 2007; but for Exchange 2003 you'll just see a normal email copy as in the users mailbox).Detaching and attaching the connector/journaling mailbox might also help.Hope you'll catch an idea from this.Best regards, Jochen.

RKatwal · Answer

Greetings,It might be irrelevelt but I thought of just checking with yout for clarification sake. I have seen EX being used for archiving number of messages that will not be possible for one EX sever with specific specification and journaling mailbox items will increase in the working hours and then after 6:00PM number of items will start to become lesser and lesser. Around 10:00PM most of the items will be processed. There might be a possibility that you might be seeing the same but it would be a different issue all together as well.In any case upgrade is an good idea because in previous releases there has been few SDR's which were added to the fixed defects section that related to mail pull issues.Thanks,Raj

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Many messages left in jouranling mailbox.

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