Hi,

I am facing error message while accessing Archived & Shortcutted message from Client Machine. Below is the error.

"The message selected is archived & shortcutted, and cannot currently be retrieved"
I have also consult the knowledgebase and found below resolution but its not clear to me what will be the exact steps....

Resolution

Customers who experience shortcut related problems, and are using DiskXtender, should always be check the Application log for any DiskXtender related errors. If DiskXtender errors are being logged customers should contact DiskXtender support to resolve the problem(s). Once the errors noted in the Symptoms section were corrected users were able to access shortcutted emails.


Please advice.........