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2 Intern

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80 Posts

1272

July 16th, 2008 11:00

Not Archiving Messages From Certain Date Range

I have a tough one, and I hope someone has a great method to get this working. I am trying to run an archive task on email that should have been archived to begin with (ran an archive task on the whole exchange server with no rules). However, when I try to search for email via the EX Search Client for a particular date range, only a small amount of email appear for a user's mailbox. When I try to run an archive task on that user's mailbox for the dates in question, it bypasses all of those email and it never gets archived. To go further, running a shortcut task (with the checkmark on for only messages previously archived) during that date range, only a handful of messages are archived. If I uncheck the only messages previously archived, all the messages gets shortcutted, but now those messages that were never archived cannot be restored.

I was reading where EX adds some tags onto the messages, and I think this is where the problem is, but I don't know how to check for these tags or how to remove them. Any and all advise will be greatly appreciated.

2 Intern

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204 Posts

July 22nd, 2008 13:00

Cool stuff and excellent news. - I am glad you fixed it. I will keep the info in mind and thanks for sharing it in the forum.

Keep well, Jochen.

2 Intern

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600 Posts

July 28th, 2008 23:00

Greetings,

One piece of advice, "DebugEnabled" is not meant to be used unless your environment has been accessed by EMC support. Even a support engineer will go to his upper peers to get the approval.

Reason is quite simple that "DebugEnabled" is not a documented procedure to be followed unless EMC support is engaged.

I have seen this registry key haunting people in future.

Usually when you miss email always check "EmailVault\Baddir" that is the first directory that gets the mails in case EX cannot processes that which include loosing connection to SQL or many other things. If you find messages there you could engage support to help you to process these.

In any case if in doubt its never wrong to engage EMC support.

Hope this helps.

Thanks,
Raj

2 Intern

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80 Posts

September 4th, 2008 14:00

OK...so after exhausted tried with EMC tech support, I was instructed to begin with a clean install of EX and SQL databases. So, I verified that all containers were closed (after removing the journaling mailbox), uninstalled EX from the server, then removed the SQL databases. Reinstalled from scratch, then ingested all container files. I am now running an Archive Task, and it is picking up messages that were being skipped before...a very long process. Just thought that I would update everyone.
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