Outlook 2007 compatibility

Hi Anuj,

I have seen few issues in past that were causing problem for outlook to be crashed while opening shortcut messages.

Most of the time it turned out to be a third party add-in for outlook that was installed.

If it would be me I would make a fresh VM image, install only outlook and Ex Shortcut add-in, log in as a user facing problem, if user can crash a fresh machine then its something that support should be able to escalate for you.

Otherwise start looking at disabling any third party outlook add-ins and see if it helps.

Also try to see if issue happens with specific messages only.

Also trying fixmapi fix is worth while.

Thanks,
Raj

I've done installs at sites where it crashes on Outlook 2007 when being used with Vista. I can think of 6 installs at separate clients right now that have resulted in a crash in Outlook. In some cases, a couple of reinstalls of the client took care of the problem. In others I found that DX was configured without direct read which required the entire container file to be fetched before the shortcut could be retrieved. The plugin in Outlook 2003 seems to handle this delay better than the plugin in Outlook 2007. After testing with container files configured for direct read and ones that had been fetched I found that Outlook did not crash.

If you have DX in the picture I would look to make sure that direct read is being used. If not, I'd try to reinstall the client. I found that rebooting and then doing the install right when the workstation came up before Outlook was opened seemed to work the best.