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31 Posts
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1073
August 6th, 2010 10:00
SourceOne coexistence with EmailXtender
We are running SourceOne 6.6 in coexistence with EmailXtender 4.81. I have all of my users migrated to SourceOne but I still use EmailXtender to archive my public folders. Most of my users cannot open any archived items from the public folders; they just get a message that the message has been removed by emailxtract. Everyone is running the SourceOne offline access client. Myself and a few other users can open the archived public folder items without issue. I am assuming this is a permissions issue, but I can figuere out what and where to apply the permissions. I have given a few users (as a test) the same permissions as the SourceOneAdmins group on the EmailXtender mapped folder in SourceOne; this did not fix the issue. I even added them to the SourceOneAdmins group. All of my users are able to open the items in the web search, but that is cumbersome. Any thoughts?
sdesrosi1
70 Posts
0
August 10th, 2010 12:00
Good Afternoon,
Clutch,
As far as I know this should work.
You are correct, it must be a permission issue. We have to keep in mind changes to Distribution list in AD are not reflected in Source on in real time. Source One runs an AddressSync every 24 hours to catch the changes. Having said that, if you made the changes to AD and tried right away, then it is expected that it will not work.
What I would do to troubleshoot this some more is make sure of the following :
1) Both Offline Access clients are configured the same way
2) Both Users are listed explicitly in the Mapped folders permissions (not from a Distribution list)
3) Try opening the same message from a working/non working user.
I would also look in the Document Manager Service Log as to what errors are being reported.
If nothing stands out, I would open a support ticket (I beleive you already gone ahead and done so) and let support troubleshoot the issue with you.
Regards
Stephane
clutch72
31 Posts
0
August 11th, 2010 11:00
Hi Stephane,
Thank you for your response. I do have a case open with support and they are still looking into it. They had me send them the event logs from the sourceone and emailxtender servers and a exmailstatus from emailxtender.
I forced an addresssync after making the permissions change but it did not make a difference. I even waited 24 hours to see if that would help, but it did not. We are having a couple other issues with SourceOne so they all may be related; maybe not.
Support agrees that this should work as well; hopefully they will come back with something very soon. My users are getting very frustrated.
Thanks,
Don
estarr
1 Message
0
May 19th, 2011 07:00
What finally solved the issue?
Thanks,
E