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7 Posts
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1139
July 23rd, 2010 01:00
The ExOagent.exe has very high CPU load on clients were the EMC Offline Access Client is installed
Dear All,
The ExOagent.exe is causing very high CPU and memory load on Xp and Windows 7 systemes were the EMC Offline Access Client 6.6 is installed.
The EXOagent peeks to more than 300MB for users were the offline Access has not been updated complety. This is only happening shortly after the user logs on to his/her system. Is there a method to avoid this, can you for example postpone the offline access update?
With kind regards,
Dennis
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mjriz
39 Posts
0
July 23rd, 2010 07:00
Dennis,
I have a couple of questions:
1. Was an earlier verison of Offline Access ever installed? Or is this brand new?
2. Is the client Outlook 2007?
3. Is the Source One server at version 6.6?
4. When you say, "updated completely" are you referring to updating of the cache?
There are a few settings you may want to look at. Under Tools, Options, find the EMC SourceOne tab. You may want to see how much mail is being cached. Also, at the bottom of the tab is a section called support information, along with a button named support. Clicking on the support button will bring up a tab that allows for logging level to be selected. Perhaps additional logging may uncover a problem.
If you would like additional help, Chat is a good way to go. Chat is staffed by support engineers, and the response time is very fast. You will find the Caht icon on the top right hand side of the Powerlink page.
Thank you.
MJ
DS1972
7 Posts
0
July 24th, 2010 01:00
MJ
To answer your question:
No the clients no previous version of the offline access client was installed.
The clients are all using Outlook 2007
The server is still running on EMC SourceOne 6.5 S SP2
The cache is completely updated on those systems.
I will check the detailed tabs on the systems of the users who are having this problem.
Is this issue new to you or has this already been reported?
Thanks
Dennis
mjriz
39 Posts
0
July 26th, 2010 10:00
Dennis,
I have not heard of this issue previously, but that does not mean another customer has not experienced it. Moving forward, I will see if any of my colleagues have additional suggestions, or perhaps have dealt with this problem in the past.
Stay tuned.
Thanks.
MJ
DS1972
7 Posts
0
August 31st, 2010 01:00
Does anyone else has any ideas on how to solve this issue?
Our has anyone else experienced this?
mjriz
39 Posts
0
August 31st, 2010 06:00
Dennis,
It would be best if you open a service request for this issue. The Support Forum is a good place to resolve issues, but this problem may be more in depth and require extra troubleshooting to determine its exact nature. If you would like to use Chat, please see the link below, and remember to turn off your pop up blocker. If you would like to engage a TSE the traditional way, please call 1-877-534-2867, and Dispatch will begin the process.
http://powerlink.emc.com (Home > Support > Request Support > Live Chat)
Please turnoff pop up blocker for a successful chat.
Thanks.
MJ