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9148
July 30th, 2008 19:00
2 Hard disk errors
Hi, I have 2 Dimension PC's. A 3000 and a 5150. Doth are reporting disk errors in the event viewer.
1. Event ID 7 "The device \Device\Harddisk 0\D has a bad block".
Dimension 3000 - Samsung SP0802N hard drive
2. Event ID 11 "The driver detected a controller error on \Device\Harddisk 0\D"
Dimension 5150 - HDS728080PLA380 hard drive
The Dimension 3000 will not load IE , but other than that it boot ok.
The Dimension 5150 boot up fine but it has shut down on its own once or twice.
I ran diagnostic on both from the setup menu and both passed.
Is there anything else I can do to troubleshoot or do these drive need to be replaced. Any suggestions would be appreciated.
Thanks
ejn63
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July 30th, 2008 19:00
The drive in the 3000 should be replaced ASAP.
Shutdowns are commonly caused by overheating (check for dust) or a failing power supply.
Ryanh6178
670 Posts
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July 31st, 2008 13:00
Hi Bushbasher,
You indicated that you ran the diagnostics from the setup and they both passed. You should make sure that you run the full "read" diagnostics from the Boot Menu (pressing "F12" during Dell Logo).
The Drive Self Test is good to quickly check for errors, however, the media scan is limited to about a 1GB on the outer diameter & 500MB on the inner diameter.
The media in the middle isn't tested with that quick diag.