DVD/CD device not working

Question

Hi I have an Inspiron 8600 running Windows XP.  All of a sudden I can't play CD's or DVD's.  This is the error message I get in Device Manager: Windows successfully loaded the device driver for this hardware but cannot find the hardware device. (Code 41)   I ran a diagnostic audio test and it played a CD but i can't even see the drive listed in Windows Explorer anymore.   Please can someone help! Thanks

Skybird · Answer

Try this Dell Article here .............. http://support.dell.com/support/topics/global.aspx/support/kb/en/document?dn=1065889&c=us&l=en&s=dhs&cs=19

neuromed · Answer

Yup, listen to SkyBird. That website helped me too.

83fxwg · Answer

Hi,

I have an inspiron 1150 and just started to have the same problem,has the same message,code 41 and all.It does not seem to read any disk,music,game, or dvd.

I read the article skybird listed but I have very little computer savy, Please post if it works for you.

Thanks

Skybird · Answer

Follow the steps in the Article carefully.  It will usually solve the problem. http://support.dell.com/support/topics/global.aspx/support/kb/en/document?dn=1065889&c=us&l=en&s=dhs&cs=19

Nellas · Answer

Thanks very much.  That worked a treat. Only thing is that my keyboard shortcuts e.g. to eject a CD still aren't working.  Any suggestions? Thanks again.

neuromed · Answer

maybe it's a lock?

walt B · Answer

Are you using a docking station? If so there maybe a problem. Trt off the docking station. If it works, the mother board is probably damaged.

Storage, Drives & Media

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