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November 17th, 2023 13:25

Dell Support Website | Driver/BIOS Update not viewable unless SupportAssist is installed?

Dear Dell, 

I would like to feedback whether is there a bug or Dell support website have change. 
That I notice recently Dell driver download page will not show driver/BIOS downloads. 
Only if you install Dell supportassist than the driver/BIOS download will show. 

Is this a bug or change in policy? 

3 Apprentice

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1.2K Posts

November 17th, 2023 16:24

Hi @MaxLi86 :

I assume it's a bug.

If you do not see the Visit List section on the support page for your Dell computer model that displays all recommended updates then click the blue Check for Updates button first.  If you don't have Dell SupportAssist installed (and don't want it installed like me) click Cancel when you are prompted to install SupportAssist.

Kudos to garioch7 for suggesting this workaround in my 24-Oct-2023 topic Recommended Updates (View List) Not Displayed on Inspiron 15 5584 Support Page.
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Dell Inspiron 5584 * 64-bit Win 10 Pro v22H2 build 19045.3693 * Firefox v119.0.1 * Microsoft Defender v4.18.23100.2009-1.1.23100.2009 * Malwarebytes Premium v4.6.6.294-1.0.2189 * Macrium Reflect Free v8.0.7690 * Dell Update for Windows Universal v5.1.0 * My Dell v2.2.6.0 * Fusion Service v2.2.14.0

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