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February 7th, 2024 17:08

Dell Tech Hub stops shutdown

Dell Precision Tower 3620

Dell Precision Tower 3620

Installed SupportAssist v4.0.0.51819 (x64) on Windows 10. Have Net Framework v4.8.1, Core Runtime v3.1.32, Runtimes v5.0.17, v6.0.20, v6.0.25. Error message during shutdown: Dell.Tech.Hub.Instrumentation.User Process.exe application error software exception 0xe0434352 occured at 0x00007ffBACB3CF19. I have run Command chkdsk/f and Command Sfc/scannow. Sfc/scannow found corrupt files and repaired. Error message still comes up during shutdown. In System Configuration>Services all Dell items are Running. Should I turn off Dell TechHub and/or Dell SupportAssist until I want to use them? Advice welcome.

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February 7th, 2024 18:30

SA version 4.0 is buggy on several systems it seems. I have set all the SA related services tasks to manual. No issues after that. Just start Techub and SupportAssist manually when you are going to use SA.

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February 8th, 2024 15:24

@ThomasAAT​ In System Configuration (picture attached) everything except TechHub and SA are now turned off in order to use SA. To turn off TechHub a restart is required. That takes a very long time, error message pops up, turn off error message and wait a long time for a restart to finish. Via SA Settings, Dell is to email when updates available. Those four items above TechHub in the picture - Dell bloatware? Thanks for your replay, I think it handles the question. I'm leaving the question open in case anyone feels like responding. We've got the technology.

(edited)

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February 8th, 2024 15:25

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February 8th, 2024 15:27

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February 8th, 2024 18:18

@L52​ This is my services:

As you can see all the tasks are set to manual and dont run after startup. With these I dont have any problems with SA. 

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February 9th, 2024 16:19

Installed SupportAssist v4.0.0.51819 (x64) on Windows 10. Have Net Framework v4.8.1, Core Runtime v3.1.32, Runtimes v5.0.17, v6.0.20, v6.0.25. Error message during shutdown: Dell.Tech.Hub.Instrumentation.User Process.exe application error software exception 0xe0434352 occured at 0x00007ffBACB3CF19....

Hi L52:

I uninstalled all SupportAssist-related software from my Inspiron 5584 about a year ago (I now use Dell Update for Windows Universal v5.x to check for available Dell software and driver updates) but just wanted to mention the following.

The minimum system requirements listed in the current SupportAssist v4.x release notes <here> say that the MS .NET Desktop Runtime v6.0.x (currently v6.0.26, released 09-Jan-2024) is required.  The Desktop edition includes the "base" MS .NET Runtime v6.0.x plus additional components described in the MS Learn article Install .NET on Windows, and the official Download .NET 6.0 page has separate download links for the MS .NET Desktop Runtime v6.0.x and the "base" MS .NET Runtime v6.0.x.

If you go to Control Panel | Programs | Programs and Features this should show you if you have the Desktop edition (for SupportAssist v4.0.x) or "base" edition (for SupportAssist v3.14.x).  I need the MS .NET Desktop Runtime 7.0.x for a non-Dell program I use (QuickInstaller) and the image below shows I currently have a smaller "base" MS .NET Runtime v6.0.26 and a larger MS Windows Desktop Runtime v7.0.15.

If you have the MS .NET Desktop Runtime v6.0.x required for SupportAssist v4.0 then it's always possible that your SupportAssist installation was corrupted during the upgrade from v3.14.x to v4.0.x, and in that case a clean reinstall of SupportAssist v4.0 as instructed at SupportAssist for PCs and Tablets Clean Uninstall and Reinstall (companion video at https://www.youtube.com/watch?v=oOkgM3JUpHM) might solve the problem with your Dell TechHub service. However, Dell has a reputation for releasing buggy versions of SupportAssist, and you might just end up with the same problem (or sadly, even more problems) after a clean reinstall.

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Dell Inspiron 5584 * 64-bit Win 10 Pro v22H2 build 19045.3930 * Firefox v122.0.1 * Microsoft Defender v4.18.23110.3-1.1.23110.2 * Malwarebytes Premium v4.6.8.311-1.0.2249 * Macrium Reflect Free v8.0.7783 * Dell Update for Windows Universal v5.1.0 * My Dell v2.2.6.0

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