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41 Posts

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February 21st, 2024 22:28

No "Troubleshoot" Heading in the Latest SupportAssist 4.0.0.51819

Version 4 of SupportAssist lacks Troubleshoot heading, and doesn't seem to have a way to check specific pieces of hardware. I want to test just the keyboard on my Vostro laptop. Can anyone help me find where I can do that in SupportAssist 4? Alternatively, how can I go back to the pre-4 version of SupportAssist? Version 4 may be new, but it's certainly not (IMO) improved.

Thank you.

3 Apprentice

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1.1K Posts

February 25th, 2024 14:41

Hi @Terry Morse :

I uninstalled all SupportAssist-related software from my Inspiron 5584, but you can find a link to the latest Support Assist for Home PCs User's Guide for version 4.0.x on the SupportAssist home page at https://www.dell.com/support/home/en-ca/product-support/product/dell-supportassist-pcs-tablets/docs.

According to that User's Guide, hardware diagnostics in SupportAssist v4.0.x have been moved to the Support tab.  The section titled "Test the PC Hardware" says "To test the PC hardware, go to the Support page, and click Get started in the Test my hardware card. The I want to troubleshoot my PC section is displayed where you can check a specific piece of hardware or scan the entire PC".
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Dell Inspiron 5584 * 64-bit Win 10 Pro v22H2 build 19045.4046 * Firefox v123.0.0 * Microsoft Defender v4.18.23110.3-1.1.24010.10 * Malwarebytes Premium v4.6.8.311-1.0.2259 * Macrium Reflect Free v8.0.7783 * Dell Update for Windows Universal v5.2.0 * My Dell v2.2.6.0

(edited)

Moderator

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25K Posts

February 26th, 2024 09:36

 

Hi,

 

Sorry to hear you're having issues and I see you are looking for technical assistance. If you need our help, you can [click here]( https://dell.to/48saoGZ) to send us a private/direct message with us and we will be happy to assist you.

 

Just make sure to include your service tag (don't share this on this thread, only in a private message) and we'll be happy to look into it!

 

5 Practitioner

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2.4K Posts

March 3rd, 2024 16:29

Troubleshoot Option has been moved under Support tab in version 4.0

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