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Go to SolutionProblem with MyDell updating
Hi. I just tried to open 'MyDell' and it said there is an update which I must install to be able to continue to use 'MyDell', but it won't install, says to check my network connection! There is nothing wrong with the connection, even tried disabling the anti virus, firewall and all other security including VPN and everything else that is likely to cause such a problem, still it won't update so still I can't use 'MyDell' - Anybody any ideas how to fix this issue, there are no error codes and no information why it wont install the critical update. (Inspiron 5502 purchased 3 weeks ago direct from Dell France ( not at all happy with Dell France, no problem at all with Dell UK or Dell USA) Thanks in advance for the help to fix this.
10552
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Posted April 18th, 2022 04:00
@WA2NRC wrote:
I have also had this problem.. Have no idea what to do...
Hi WA2NRC:
Have you tried updating the Fusion Service required to run newer versions of My Dell as suggested in this thread? If not, follow my instructions <above> to find the support page for your Dell computer model where you can download the latest Fusion Service update recommended for your system (currently v2.0.58.0 for most Dell computers). Download the .exe installer and save to your to your Windows desktop, right-click the file and choose "Run as Administrator", and follow the remaining prompts to install the update. It might not appear that anything is happening for a minute or so but you should eventually see the pop-up shown below confirming that the installer ran to completion.
If your require further assistance post back and let us know the model of your Dell computer and your Windows operating system. If you have a Win 10 or Win 11 OS please include the version and build shown at Settings | System | About | Windows Specifications.
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64-bit Win 10 Pro v21H2 build 19044.1645 * Firefox v99.0.1 * Microsoft Defender v4.18.2203.5-1.1.19100.5 * Malwarebytes Premium v4.5.7.186-1.0.1645 * Dell SupportAssist v3.10.4.18 * Dell Update for Windows 10 Universal v4.5.0 * * Macrium Reflect Free v8.0.6635
Dell Inspiron 15 5584, Intel i5-8265U CPU, 8 GB RAM, 256 GB Toshiba KBG40ZNS256G NVMe SSD, Intel UHD Graphics 6209256
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Posted April 18th, 2022 08:00
Download the Fusion Service for My Dell. It will resolve the issue.
18512
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Posted May 5th, 2021 18:00
Same issue. Update does not load, says to check internet connection. I tried uninstalling the app and reinstalling via the microsoft app store...still no success. Hopefully Dell will correct the update in the near future.
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Posted August 23rd, 2026 02:13
... when I want to find the fusion service in the driver downloads page. I cannot find the fusion service
Hi arkha98:
What is your Dell computer model and Windows operating system?
This topic started in 2021 and most of the information is outdated. Dell is currently in the process of replacing several apps like My Dell v2.x (which requires the Dell Fusion Service), MyDell v3.x, Dell Power Manager, etc. with Dell Optimizer v6.0 on many Dell computer models. See the support article Transition to the New Dell Optimizer, which includes a table with end-of-support dates for My Dell v2.2.6.0 (27-May-2024) and MyDell v3.x (31-Dec-2025), which are the dates when these applications "will no longer be available for download".
I use the legacy My Dell v2.2.6.0 UWP app on my 6-year-old Inspiron 15 5584 laptop, and the installer for the required Fusion Service v2.2.14.0 (Fusion-Service_HNG6K_WIN_2.2.14.0_A00_01.exe, rel. 20-Feb-2023) is no longer available on the support page for my Inspiron 15 5584. The download page at https://www.dell.com/support/home/en-us/drivers/driversdetails?driverid=hng6k also says "the driver you are looking for is no longer available". My lnspiron 15 5584 is not compatible with Dell Optimizer v6.0, so I cannot install this application to replace my legacy My Dell v2.2.6.0 UWP app if My Dell eventually stops working correctly.
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Dell Inspiron 15 5584 * 64-bit Win 10 Pro v22H2 build 19045.7663 * Firefox v154.0.0 * Microsoft Defender v4.18.26070.9-1.1.26070.7 * Malwarebytes Premium v5.6.5.306-163.0.5714 * Macrium Reflect Free v8.0.7783 * My Dell v2.2.6.0 * Fusion Service v2.2.14.018567
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Posted May 3rd, 2021 20:00
Me too had the same problem and I am unable to use MyDell app.. Need help to fix the issue..
18545
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Posted May 5th, 2021 02:00
Hi vseenu, I still haven't got this with MyDell App resolved yet, so far spent over 36 hours working with 'Dell-Cares' and got know where! Possibly it was the last driver update thats causeed the problem. Not at all happy at the moment18526
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Posted May 5th, 2021 14:00
Same problem. MyDell update cannot be installed
18520
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Posted May 5th, 2021 15:00
I've had this same problem. I tried uninstalling the MyDell app and reinstalling it from the Microsoft Store, but I get the same error.
Mariopal
1 Message
5809
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Posted April 15th, 2022 17:00
Hi. For me the solution was something called Fusion Service -
My Dell Fusion Service This package contains the Fusion Service used by the My Dell and My Alienware application. The My Dell and My Alienware are application software that provide a single point to access features such as self help articles, settings, accessories, software, and SupportAssist. The Dell Fusion Service provides services needed by My Dell and My Alienware to enable these features.
I downloaded manually from Mydell online, version for windows 10, now everything is working correctly. I'm on windows 11 so i think in my case the problem was missing update for 11 so SupportAssist didn't find new drivers.