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1 Rookie

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14 Posts

1031

October 9th, 2022 09:00

Support Assist Errors and Driver detection not available

When using the built in Support Assist on my R11 I get the following:

Drives& Downloads Scan (Manual) - No updates available - Error

- No updates available

When using Dells Driver& Download Web site, I get the following error when it uses Support Assist:
Driver detection not available

Please try again later or use the link below to find drivers by Service Tag or see a list of drivers available for your product.

 

So my question is is this normal that if no updates are available it gives an error?

1 Rookie

 • 

14 Posts

October 10th, 2022 09:00

Thank you I thought it was not normal... But as I have found lots of things that seem not normal I wanted to ask.

I removed all Alienware and Dell software installed on system, rebooted and reinstalled all the software. then setup SupportAssit profile and it all working.

 

6 Professor

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6.1K Posts

October 9th, 2022 13:00

Not normal.

6 Professor

 • 

6.1K Posts

October 10th, 2022 09:00

Your welcome. The software can sometimes be finicky, but an uninstall/reinstall usually works.

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