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August 13th, 2022 16:00

SupportAssist Installation Fails

Inspiron 7459

Inspiron 7459

SupportAssist stopped working last month. I was able to uninstall the old version, but the new version repeatedly fails to install.  This is an on Inspiron 7459. 

  • BIOS Version/Date Dell Inc. 1.15.1, 1/12/2021
  • OS Name Microsoft Windows 10 Home
  • Version 10.0.19045 Build 19045

I have followed all of the cleanup steps in the support video: 

Dell SupportAssist Not Installing (Official Dell Tech Support) - YouTube

 

3 Apprentice

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1.2K Posts

August 14th, 2022 11:00

Hi JMS76:

No worries. Going forward, however, I'm not sure you'll be notified of any new Dell software or driver updates for your Inspiron 7459 All-In-One via either an email notification or the Dell Update utility. As I noted in my previous post, Dell hasn't posted an update on the support page <here> for your model since 04-Jun-2021 and it looks like they now consider the Inspiron 7459 to be an unsupported legacy product.  With the exception of a few specialized programs like Dell SupportAssist OS Recovery (also known as Dell SupportAssist Remediation), any available updates detected by utilities like SupportAssist and Dell Update should also be posted on the support page for your Dell model.

Just further to my comment about the new SupportAssist requirement for .NET (Core) Runtime v5.x, note that some users have reported that SupportAssist v3.11.4.29 installed correctly after they manually installed the this .NET Runtime on their system - see EIRASFE's 09-Aug-2022 post in SupportAssist - Instalation Failed (Alienware M15 R6) for one example. I have no idea why Dell would release a SupportAssist v3.11.4.29 update on 23-Jun-2022 that requires a .NET (Core) Runtime v5.x, since the download page at https://dotnet.microsoft.com/en-us/download/dotnet/5.0/runtime notes that the .NET (Core) Runtime v5.0.17 reached end of support on 10-May-2022 and will not receive further security updates.
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64-bit Win 10 Pro v21H2 build 19044.1889 * Firefox v103.0.2 * Microsoft Defender v4.18.2205.7-1.1.19500.2 * Malwarebytes Premium v4.5.12.204-1.0.1725 * Macrium Reflect Free v8.0.6867 * Dell SupportAssist v3.11.4.29 * Dell Update Windows Universal v4.6.0 * My Dell v2.0.30.0 * Fusion Service v2.0.58 * Inspiron 5583/5584 BIOS v1.18.0
Dell Inspiron 15 5584, Intel i5-8265U CPU, 8 GB RAM, 256 GB Toshiba KBG40ZNS256G NVMe SSD, Intel UHD Graphics 620

3 Posts

August 13th, 2022 16:00

I chiefly use SupportAssist to check for driver updates. Now I will have to do so manually.

3 Apprentice

 • 

1.2K Posts

August 14th, 2022 07:00

Hi JMS76:

Has the service warranty for your Inspiron 7459 All-In-One expired yet?

What is the exact version and build of your Win 10 OS shown at Settings | System | About | Windows Specifications? The details you posted would indicate that you are on Version 22H2 (OS build 19045.xxxx), which has not been released to the general public yet. Are you enrolled in the Windows Insiders Program  (Settings | Update & Security | Windows Insider Program) and if so do you know if you are on the Release Preview Channel or some other release channel? The Insider Preview builds are intended for IT professionals for beta-testing upcoming OS releases and aren't always stable, so if you are using an Insiders Preview build of Windows 10 you shouldn't be surprised if SupportAssist or other software occasionally exhibit strange behaviour.

That being said, many users are having issues installing and/or running the latest SupportAssist v3.11.4.29 that was released on 23-Jun-2022. Download a fresh copy of SupportAssistInstaller.exe from the SupportAssist for Home PCs download page, save it to your desktop, and right-click and choose "Run as Administator". If the installation still fails please post an image of the error or let us know the exact wording of the error message.

Also check at Control Panel | Programs | Programs and Features and see if the .NET (Core) Runtime v5.0.17 listed there. This .NET (Core) Runtime is a new system requirement for SupportAssist v3.11.4.29 (see the minimum system requirements <here>). In theory the v3.11.4.29 installer should install .NET (Core) Runtime v5.0.17 if it is missing but that apparently isn't happening for many users. From my Inspiron 5584 laptop, which had the .NET (Core) Runtime v5.0.16 installed by Windows Update during my April 2022 Patch Tuesday updates before SupportAssist v3.11.4.29 was released:

Win 10 Pro v21H2 Control Panel Dell Programs Installed 12 Aug 2022.png

Win 10 Pro v21H2 Control Panel Programs NET Runtime v5_0_17 and Fusion Service 2_0_58 12 Aug 2022.png

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Just an aside, but I personally don't like SupportAssist - it's too buggy, consumes too many system resources, and the "system optimization" scans (Clean Files / Tune Performance / Optimize Network) are too aggressive and have the potential to do more harm than good - see my 12-Jul-2021 comment in ex-jedi's Prevent Automatic Recycle Bin Emptying. I have disabled my Dell SupportAssist and Dell TechHub services so SupportAssist can't launch automatically on my Inspiron 5584 at boot-up, and I've started using Dell Update for Windows Universal v4.x to check for Dell software and driver updates. If I ever need to run a hardware scan I can still run Dell's F12 ePSA (enhanced Pre-boot System Assessment) hardware diagnostics from my BIOS, and my Windows 10 OS also has its own built-in hardware diagnostics at Settings | Update & Security | Troubleshoot | Additional Troubleshooters.

Have you tried using the Dell Update Application for Windows 10 v4.2.1 (Dell-Update-Application-for-Windows-10_YGN8R_WIN_4.2.1_A00.EXE, released 04-Jun-2021) posted on the support page <here> for your Inspiron 7459? I don't know why the latest v4.6.0 (released 05-Aug-2022) isn't listed for your Inspiron model, but there haven't been any new updates posted on your support page since 04-Jun-2021 so perhaps Dell now considers the Inspiron 7459 to be a legacy product.
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64-bit Win 10 Pro v21H2 build 19044.1889 * Firefox v103.0.2 * Microsoft Defender v4.18.2205.7-1.1.19500.2 * Malwarebytes Premium v4.5.12.204-1.0.1725 * Macrium Reflect Free v8.0.6867 * Dell SupportAssist v3.11.4.29 * Dell Update Windows Universal v4.6.0 * My Dell v2.0.30.0 * Fusion Service v2.0.58 * Inspiron 5583/5584 BIOS v1.18.0
Dell Inspiron 15 5584, Intel i5-8265U CPU, 8 GB RAM, 256 GB Toshiba KBG40ZNS256G NVMe SSD, Intel UHD Graphics 620


3 Posts

August 14th, 2022 10:00

Thanks for the comprehensive response. I've tried downloading a fresh copy of the installer and running as Administrator with no success.

You are correct that I'm on the Release Preview channel for Windows 10 as an Insider testing. Could be a compatibility issue, but no real indications of that).

More to the point, I found your suggestions to try the update application (and actually I created an email subscription to notify me of any driver updates). I've decided to abandon SupportAssist and survive on this Inspiron as long as it functions.

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