Unsolved
4 Posts
1
1090
August 5th, 2021 09:00
SupportAssist not working
Hi.
I just just received a new inspiron 3502 today and supportassist does not work.
This is really frustrating as the laptop is running slow and cpu mostly at 100% and memory usually around 80%
I have tried uninstalling and renaming the file and reinstalling latest version from dell website and nothing works.
This is really bad that your own software does not work on your own laptop.
Is this is not resolved i will be looking the laptop collected and a full refund as you should just be able to send a message to someone in dell support and this should be fixed.
Obviously this is a known fault and product should not be shipped unless resolved.
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DELL-Cares
Moderator
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27.8K Posts
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487 Points
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August 5th, 2021 09:00
Hi,I see you’re looking for technical assistance. If you require our help, you could initiate a private/direct message with us, and we’d be glad to assist you.
carleveall
4 Posts
0
August 5th, 2021 09:00
OK how do i send a pm on here as not used the site?
carleveall
4 Posts
0
August 5th, 2021 10:00
OK managed to send a pm. Can you reply asap to get this fixed
carleveall
4 Posts
0
August 6th, 2021 02:00
Hi, Can someone get back to me please or tell me who to contact when you have an issue with a new laptop?
XPS_Man
7 Practitioner
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2.4K Posts
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12K Points
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August 18th, 2021 01:00
@carleveall These first 30 days are very important to be wasted on Community and chat sessions. You should have called technical support by now.
In case you wanna troubleshoot the issue with supportassist
Follow this Guide from start to end do not miss any steps
You may find that a few thing I am recommending to delete are already deleted from your computer so skip those steps.
1 Use Microsoft's Installer :
This step is crucial as Microsoft's uninstaller disables the services as well. Choose SupportAssist and uninstall, Uninstall Dell updates by running the the uninstaller again. If Support Assist doesn't show in List ignore this step.
Reboot (important)
2. Delete following folders and ignore the once which are already deleted.
C:/ Program Data/ PCDR
C:/ Program Data/Supportassist
C:/ Program Data/Dell/Dell data volt
C:/ Program Files/ Dell/Supportassist
C:/ Program Files/ Dell/ Dell data Volt
C:/ windows/Temp (everything inside the folder
Remove these Registries
Navigate to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services key.
Delete Dell hardware service, Delete Dell client management service, Delete Dell updates.
Reboot
install SupportAssist