SupportAssist OS Recovery Not loading at F12

Busanga,

The supportAssist checkbox is already checked enabled and still will not load

This can happen if the recovery partition is corrupted. 

1. If you are able to get in windows than you should update SA OS Recovery plugin using SupportAssist it keep your recovery partition up to date. 

2. if you are not able to get in to windows than please use Dell USB OS Recovery tool to create a bootable USB which can use in F12 menu. 

i can get in windows , how do i update the SA OS plug in. if you mean reload the SupportAssist and affilliated components have done that several times. even told me was creating a partition may lose data...

Then when i do the F12 and try load SupportAssist OS recovery it wont load

i have uninstalled and loaded everything back SupportAssist , ssupportAssist OS recovery plug in, support remidiation... F12 ...still loading

Run SupportAssist and choose check for updates and it should find it for you. 

Any more ideas still cant load at f12

Go for a clean install of OS using Dell USB recovery tool.

Hi thanks for that XPS Man, before i do that these are my specifications, is that the right USB recovery tool for me ? It says compatible systems Dell Inspiron 3443, mine is an XPS 13 2 in 1 9310

Edition Windows 10 Home
Version 21H2
Installed on ‎12/‎01/‎2021
OS build 19044.1889
Experience Windows Feature Experience Pack 120.2212.4180.0

Processor 11th Gen Intel(R) Core(TM) i7-1165G7 @ 2.80GHz 2.80 GHz
Installed RAM 32.0 GB (31.7 GB usable)
Device ID D340B852-E4F0-479C-8AE1-5A3C7A2D7686
Product ID 00325-81989-16097-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch Pen and touch support with 10 touch points

F12 still stuck on loading when i try use Dell USB recovery tool nothing happens. To be clear my windows 10 is working i can get into my computer and use it normally. i just want to know why F12 has stopped working now.

i tried loading new windows from the Dell USB tool and this is what happens...

You are trying to run the setup from windows itself 

Run Media creation tool and choose the option of USB, 

Once USB is created you can boot from it from F12 Menu 

Although if your system is working fine I don't think reinstalling the OS is worth the effort. SupportAssist OS Recovery is just a fail-safe in case you have to Reinstall OS using a Dell image. You have tons of other options available to do the same. 

My suggestion : Leave it the way it is. In case you have made up your mind choose the USB method in windows media creation tool 

I understand i can load a new OS in many ways and apprecite all your help with this. i am trying to figure out why the SupportAssist OS recovery in F12 is not working when it was before.

i have another thread on here that describes my laptop just randomly shutting down to a black screen then i have to hold the power button down to switch off and re boot. is very annoying and that only started couple weeks ago

Hi Busanga:

Your original image <here> shows your system is trying to load SupportAssist (SA) OS Recovery v5.4.3.15135, which was released back in July 2021. I've received six updates for the SA OS Recovery Tools since then on my Inspiron 5584, and my Dell Update for Windows Universal v4.6.0 utility delivered the latest SA OS Recovery Tools v5.5.4.16189 update on 23-Aug-2022 that was over 200 MB and took several minutes to install.

Are you able to install the latest SA OS Recovery Tools  v5.5.4.16189 with either SupportAssist v3.11.4.29 or Dell Update / Dell Command | Update v4.6.0, and if so does SA OS Recovery v5.5.4.16189 still get stuck while loading when it's launched?  If v5.5.4.16189 still won't load correctly go to Start | Windows Administrative Tools | Services and ensure the Status of the Dell SupportAssist Remediation service is "Running" .

EDIT:

Also check to see if you have the latest Dell XPS 13 7390 2-in-1 System BIOS v1.18.0 (rel. 09-Aug-2022) listed <here> on the support page for the XPS 13 7390 2-in-1.   If you aren't sure, open a Run dialog box (Windows+R keys), enter msinfo32 to open your System Information panel, and look for the “BIOS Version/Date” field.
----------
64-bit Win 10 Pro v21H2 build 19044.1889 * Firefox v104.0.0 * Microsoft Defender v4.18.2205.7-1.1.19500.2 * Malwarebytes Premium v4.5.14.210-1.0.1751 * Macrium Reflect Free v8.0.6867 * Dell SupportAssist v3.11.4.29 * Dell Update Windows Universal v4.6.0 * Dell SupportAssist Remediation v5.5.4.16189 * Inspiron 5583/5584 BIOS v1.20.0
Dell Inspiron 15 5584, Intel i5-8265U CPU, 8 GB RAM, 256 GB Toshiba KBG40ZNS256G NVMe SSD, Intel UHD Graphics 620

This is my laptop

That actual image is not mine i just used t to show the situation. i have latest SupportAssist OS and latest BIOS. mine is XPS13 2 in 1 9310.

have all latest software and F12 still stuck on loading. is a mystery. does anyone know how to download the OS system to the correct place for the SupportAssist OS recovery (F12) to find it

Dell support assist remediation is running in services