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October 18th, 2022 19:00

The my dell appliction does not open

Inspiron 3505

Inspiron 3505

The my dell application is not opening recently .When i open the app it says  "Starting service The application service must be started to run My Dell " When i click on the ok button below it a windows appear saying do you want this app to make changes to your computer and net command written below it after i click on ok , the My Dell app says starting services with a loading view then after a few moments it says "Sorry  There was an error . Please restart the My Dell app . No mater how many times i try the app never runs i also tried to repair and reset the app through settings but it's all useless. Please help me I am using windows 11 dell inspiron 15 3505 pc .

1 Message

November 13th, 2022 04:00

Thank you. It was helpful. For some reason the fusion service was disable.

3 Apprentice

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1.2K Posts

October 18th, 2022 19:00

Hi my dell user:

If you go to Control Panel | Programs | Programs and Features is the Fusion Service v2.0.58 (rel. 15-Apr-2022) listed <here> on the Drivers & Downloads tab of the Inspiron 3505 support page installed?

Win 10 Pro v21H2 Control Panel Programs Dell Fusion Service v2_0_58 18 Oct 2022.png

If the Fusion Service v2.0.58 is installed does Start | Windows Administrative  Tools | Services show that the Status of this service is Running?

Win 10 Pro v21H2 Services Dell Fusion Service v2_0_58 Running 18 Oct 2022.png

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64-bit Win 10 Pro v21H2 build 19044.2130 * Firefox v106.0.0 * Microsoft Defender v4.18.2209.7-1.1.19700.3 * Malwarebytes Premium v4.5.15.215-1.0.1784 * Macrium Reflect Free v8.0.6979 * Dell SupportAssist v3.12.3.5 * Dell Update Windows Universal v4.6.0 * Inspiron 5583/5584 BIOS v1.21.0
Dell Inspiron 15 5584, Intel i5-8265U CPU, 8 GB RAM, 256 GB Toshiba KBG40ZNS256G NVMe SSD, Intel UHD Graphics 620

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