Start a Conversation

Unsolved

M

1 Rookie

 • 

21 Posts

315

February 14th, 2024 20:12

Updates To Supportassist Program.

Hi. I updated Supportassist to version 4.0.0.51819 (latest version ). There doesn't seem to be a way in this version to check manually for updates to the Supportassist program, unlike in the previous version, when a minor update is available. There is nothing in Settings that i can see. I have "Automatically check for and install updates" turned off. The main program updates were shown as a banner when Supportassist was started, but are the  minor fixes shown or done in the background? Would be grateful for any advice. Thanks. 

3 Apprentice

 • 

1.2K Posts

February 17th, 2024 15:30

Hi Mitch1924:

SupportAssist is no longer installed on my system, but I could go to Options (gear icon) | About in the previous SupportAssist v3.x to trigger a check for an available program update as shown in this image I captured in Dec 2021.  Does this still work in SupportAssist v4.0.x?

If I recall correctly the previous SupportAssist v3.x would also automatically check for an available program update each time SupportAssist was launched from my Windows Start menu, and it would display a message or pop-up screen informing me an auto-update was in progress if a new version of SupportAssist was detected.

The previous SupportAssist v3..x also created a scheduled task in the Windows Task Scheduler called Dell SupportAssistAgent AutoUpdate that would run once a week and start an auto-update if a newer version was found.  I captured the image below on in Dec 2022 and the Last Run Result of this scheduled task had a run code of 0x8 (Failed) because at the time I had deliberately disabled my Dell SupportAssist and Dell TechHub services to prevent SupportAssist v3.13.0 from automatically launching on my Inspiron 5584 at boot-up.

If you can find a similar task in your Task Scheduler and it has run at least once since you updated to SupportAssist v4.0.x then it should have a run code of 0x0 (Successful).  Other codes for scheduled tasks are posted <here>.

------------
Dell Inspiron 5584 * 64-bit Win 10 Pro v22H2 build 19045.4046 * Firefox v122.0.1 * Microsoft Defender v4.18.23110.3-1.1.24010.10 * Malwarebytes Premium v4.6.8.311-1.0.2259 * Macrium Reflect Free v8.0.7783 * * Dell Update for Windows Universal v5.1.0 * My Dell v2.2.6.0

1 Rookie

 • 

21 Posts

February 18th, 2024 14:36

Hi Imacri. No. There is no "About" option in this latest version, 4.0.0.51819. The Settings tab only allows you to Turn On/Off Auto Scanning etc, System Repair etc but provides no information about the program itself. The only clue is on the initial splash screen which says Version 4. 

No Events found!

Top