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Unsolved

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2 Posts

67

April 15th, 2024 19:10

Useless

I have had a number of Dell computers, latterly an XPS laptop and a recently-purchased desktop.

Surprise, surprise, Support Assist does not work correctly on either machine.

These problems have been in existence for years.  The internet is awash with a host of reported issues and, occasionally, supposed solutions.  Any potential purchaser would be surely put off by such a mess.

Isn't it time that Dell showed some commitment to developing a stable, fully-functioning piece of software or went back to the drawing board and started again?

5 Practitioner

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240 Posts

April 16th, 2024 16:44

@Robbo1952 ,

Welcome to the Dell Forums.  I totally concur with your assessment of SupportAssist.  That is why many customers uninstall it completely when our warranties expire and don't use it while the computer is still under warranty.

I visit the Dell Support website weekly, enter my Service Tags (two computers), and manually search for updates.

If you suspect possible hardware issues, scan with ePSA from the BIOS.  No one needs to keep SupportAssist except for warranty purposes.

Just my two cents.  I don't work for Dell.  My observations are my own opinion.

Have a great day.

Regards,

Phil

1 Rookie

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2 Posts

May 12th, 2024 14:23

@garioch7​ Many thanks for responding.  Dell has/had a great opportunity to offer some real-world ongoing support to its customers but they seem to lack the commitment to do so.  A pity, and a poor decision business-wise given all the negative publicity that this issue generates.

5 Practitioner

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240 Posts

May 12th, 2024 16:16

@Robbo1952 ,

I agree with you completely.  SA has always been a "half-baked" product, riddled with bugs.  Its unreliability generates lots of complaint posts, but Dell management just doesn't seem to care . . .

Just my two cents.  Have a great day.

Regards,

Phil

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