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9 Posts
1
4160
November 17th, 2020 07:00
XPS 15 9500 - Intel Integrated Sensor Solution Driver - doesn't install
Dear Support,
For 1,5 months the Dell Support Assist tooling tries to install the Intel Integrated Sensor Solution Driver version 3.10.100.4122. I downloaded and ran the program installer installing the update at least 10 times already. Running it again the tool prompts that there is a new update ready to be installed, again version 3.10.100.4122.
After thinking this was a bug I search and downloaded the .exe update via the dell support website, run the installer, and rebooted the system. When the Support Assist tool was done running it again prompted that 3.10.100.4122 was ready for me to be downloaded and install.
Please fix this problem.
Kind regards
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DELL-Cares
Moderator
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27.5K Posts
0
January 2nd, 2021 06:00
Hi,
I have replied to you via a private message.
-Gautam.
apbXP15
11 Posts
0
January 4th, 2021 08:00
Guys and Gals,
The solution is you need to reinstall the DELL SUPPORT ASSISTANT. I don't know why Dell doesn't just say as much on this forum.
The problem isn't with the Intel driver its with the Support Assistant program. You need to uninstall Support Assistant and reinstall it and it will stop asking for you to install Intel Sensor Solution Driver over and over again.
Contact Dell or I can email you the executable file.
Its called "SupportAssist-Update-Plugin-Application_WGFXM_WIN_5.0.1.10877_A00"
a
apbXP15
11 Posts
0
January 7th, 2021 06:00
Well it worked for a few days and now Support Assistant is asking for the same driver to install again and again.
DELL-Cares
Moderator
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27.5K Posts
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January 18th, 2021 13:00
Hello,
I hope you are doing good.
Messaging to keep you informed that we have received an update from our product engineering team. Request you to reach out to us at your convenience so that we can take this further. We're available 24/7.
Thanks!
Madhushree M
apbXP15
11 Posts
0
January 18th, 2021 14:00
Im available now.
apbXP15
11 Posts
0
January 19th, 2021 09:00
I'm available after 2pm EST in the USA.
DELL-Jesse L
Moderator
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17.8K Posts
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January 19th, 2021 11:00
apbXP15,
Thank you for letting us know.
apbXP15
11 Posts
0
January 19th, 2021 13:00
After installing the latest BIOS update yesterday, the Intel Sensor Solutions DRrver isn't being asked to be updated constantly. Lets see if that fixed the issue.
DELL-Cares
Moderator
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27.5K Posts
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January 19th, 2021 13:00
Thank you for keeping us updated. Do observe the system and let us know if this reappears.
jwijnings
1 Message
0
June 14th, 2021 23:00
I have the same issue. Please advise wat to do.
apbXP15
11 Posts
0
June 21st, 2021 13:00
try this page. Sign in first.