Unsolved
1 Rookie
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1 Message
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154
February 21st, 2025 14:37
Your PC Ran into a problem
Everytime I start my laptop, it is showing the error
Your PC went into a problem and needs to restart.
It will restart and above screen would appear again, just seconds after I type my pin to see the desktop.
This would repeat many times until I'd shutdown my laptop.
Kindly suggest what is the solution in this case. Thanks..
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lmacri
3 Apprentice
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1.7K Posts
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March 12th, 2025 13:20
Hi DellP102F:
Sorry, just noticed that no one has replied to your post yet.
If you still require assistance with this problem please let us know your your Dell computer model and Windows operating system. Also let us know if there is additional information shown on the blue screen with this error (e.g., SYSTEM THREAD EXCEPTION NOT HANDLED, DRIVER_IRQL_NOT_LESS_OR_EQUAL, etc.).
The MiniTool article Quickly Solve – Your PC Ran into a Problem and Needs to Restart includes some information that might be helpful, including troubleshooting steps you can take if your computer will boot into Safe Mode . See the Revo Uninstaller tutorial at Boot Into Safe Mode.
I'd also suggest you run a F12 ePSA (enhanced Pre-boot System Assessment) on-board hardware diagnostic from your Dell BIOS. See the support article How to Run Dell Preboot Diagnostics and Hardware Tests on Your Dell Computer as well as the companion video Performing ePSA Diagnostics. If any ePSA test reports an error code (e.g., 2000-0132) write it down and post back to let us know the exact code(s).
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NOTE: If your Dell service warranty has not expired you can contact Dell customer support directly by clicking the blue Get Help Now button in the bottom-right corner of each page on the forum to start a Live Chat. After you type in your question an automated chat bot will ask for your email address and your unique Service Tag. Once it confirms you still have a valid service warranty it should connect you to a live customer service rep.
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Dell Inspiron 15 5584 * 64-bit Win 10 Pro v22H2 build 19045.5487 * Firefox v136.0.1 * Microsoft Defender v4.18.25010.11-1.1.25010.7 * Malwarebytes Premium v5.2.8.173-128.0.5184 * Macrium Reflect Free v8.0.7783 * Dell Update for Windows Universal v5.4.0 * My Dell v2.2.6.0 * Fusion Service 2.2.14.0
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