Alert mail in IT Assistant

U007,

You will need to do the following:

1 Select Alerts-Actions from the menu bar.

2 Then right-click Alert Actions in the navigation tree and select New Alert

Action. The Add Alert Action Wizard appears.

3  Then give a logical name in the Name field and click Next.

4 From the Type pull-down menu, Jane chooses Email and click Next.

5 In the E-mail Configuration dialog, you will specify a valid e-mail address

(within your enterprise’s SMTP server group) to receive the automatic

notification and click Next.

6 In Alert Filter Associations, identify the Action Alert filter that will

trigger this e-mail and click Next.

7 A summary dialog shows your selections.

Verify that the name of the Alert Action you assigned in step 3

appears in the Summary of Alert Actions window.

Click Finish to accept the changes.

Let me know how it goes.

Good morning.

It's exactly what I did but it doesn't work.

Thanks

Also go into Preferences and put in the information for your SMTP server.  If it still doesn't work, select the system you're testing under Devices, and click the Alert Logs tab.  If the errors don't show up there, then ITA never got the SNMP trap.  If the errors are there, then check your email server and make sure it isn't rejecting the emails.

Good morning. Thank you for your answer. I have nothing in the "Alert logs". How can I resolve this ?

But i have events in "Hardware logs".

Thank you so much for your help.