Dell OpenManage 8.3.0 on Linux

Question

I have a PE2950 running Centos 6.7, with OpenManage installed and the Dell Repository added. After running an update, which updated OpenManage, there is no hardware information being returned to OpenManage. No System components, no storage, nothing. Before the update, everything was working fine. If I try and restart the OpenManage software, this is what I get:

[root@server ~]# /opt/dell/srvadmin/sbin/srvadmin-services.sh restart

Shutting down DSM SA Shared Services:                      [ OK ]
Shutting down DSM SA Connection Service:                   [ OK ]
Stopping Systems Management Data Engine:
Stopping dsm_sa_snmpd:                                     [ OK ]
Stopping dsm_sa_eventmgrd:                                 [ OK ]
Stopping dsm_sa_datamgrd: Not started                      [FAILED]
Stopping Systems Management Device Drivers:
Stopping dell_rbu:                                         [ OK ]
Starting Systems Management Device Drivers:
Starting dell_rbu:                                         [ OK ]
Starting ipmi driver:
Already started                                            [ OK ]
Starting Systems Management Data Engine:
Starting dsm_sa_datamgrd:                                  [ OK ]
Starting dsm_sa_eventmgrd:                                 [ OK ]
Starting dsm_sa_snmpd:                                     [ OK ]
Starting DSM SA Shared Services:                           [ OK ]
Starting DSM SA Connection Service:                        [ OK ]

Notice that dsm_sa_datamgrd fails to stop because it says it is not running, and even though is says it starts OK, I suspect it is crashing and that is why no data is reported back to the software. Does anyone else have this problem? Does anyone know how this can be fixed?

Daniel My · Answer

Hello

Have you restarted since performing the update? OMSA requires a restart after installation or an update. You may experience limited functionality until the system is restarted.

Sometimes a running service does not stop correctly during an update and does not get updated properly. If this occurs you will need to uninstall/reinstall OMSA. If a restart does not allow the service to start properly then you will likely need to uninstall/reinstall.

Thanks

ewessel · Answer

Yes, the server was rebooted, and it still didn't work after the first reboot. Uninstalled OMSA using this:

yum erase $(rpm -qa | grep srvadmin)

then ran the following command, since I still had the Dell repository loaded:

[root@server ~]# yum install srvadmin-all

and rebooted, now it works. Is there a way to make sure services stop so they can be updated, and this problem doesn't happen again?

Daniel My · Answer

and rebooted, now it works. Is there a way to make sure services stop so they can be updated, and this problem doesn't happen again?

Running srvadmin-services.sh stop prior to updating may help.

http://www.dell.com/support/home/us/en/19/product-support/product/dell-opnmang-srvr-admin-v8.2/manuals

Thanks

Systems Management General

Dell OpenManage 8.3.0 on Linux

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