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June 17th, 2010 09:00

Dell Server MP v4.0 servers gets "Unmanaged"

Hello!

I have quite serious problems with the Dell Management pack 4.0 in our SCOM 2007 R2 environment.
We are using both the Scalable (4.0.0.114) and the Detailed (4.0.0.116) MP´s.
For no obvious reason many servers ends up in the "Dell Unmanaged Windows Server"-group.
All of them have the minimum supported version or later of OMSA. (this was not true I later found out)
Of about 100 servers 80 gets managed and the rest gets not.
On the unmanaged servers you can see either of the following two message:
1. "Unable to connect to the Dell Namespace. Install a supported version of OpenManage Server Administrator (v5.3 or later)"
2. "Please install/re-install a supported version of OpenManage Server Administrator (v5.3 or later)"

What can be done to correct this?

It is important that we get hardware alerts from these systems, especially storage.

Sincerely
Peter Nilsson

2 Posts

June 25th, 2010 03:00

hi,

exactly the same problem here... already had contact to german dell support via e-mail. they claim it to be a scom/microsoft problem...

regards, marco

2 Posts

July 27th, 2010 11:00

no sorry, no resolution so far...

July 29th, 2010 09:00

To help understand the environment better -- the version of SCOM, the Dell MP's used, the OM versions and the hardware/OS used, my recommendation is to open a trouble ticket with the Dell support queue in your respective area. They will give this the right attention and capture the environment to help root cause the issue.

More details are available on the supported platforms, Operating Systems, OpenManage, SCOM version etc, in the products User Guide posted here --
http://support.dell.com/support/edocs/software/smconect/msscom/40/en/index.htm

August 11th, 2010 07:00

It later turned out that some admins had done less than expected. All problematic servers had outdated OMSA.
/Peter

1 Message

December 8th, 2010 01:00

Hello all, I have also this issue but I have the latest OMSA.
I have checked also the blogg http://thoughtsonopsmgr.blogspot.com/2009/09/new-dell-mp-some-inside-information.html
But it did not worked..
I tryed to enable the debug.. but i did not found any log in %windir%\Temp .
Does someone know what is the name of the file?
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