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3943
June 25th, 2009 12:00
DMC wont send an e-mail
OK. I think I have followed the instructions to correctly configure alerts to send an e-mail when the health of a device with warning (for config testing).
I went to Home\Monitor and Alerting\Monitor\Policies\Monitor Policies\Dell Policies\Device Primary Health...
From there I went to rules tab on the right, selected Device Primary Health Warning, clicked on the pencil. Went to the Action section and selected the yellow star for a new item, selected send e-mail from the left, put my mail address, subject.
Saved the changes on all windows.
Right clicked on the Altiris icon by the clock. Selected Altiris Agent Settings, selected update and then send.
I went back to the Dell Management Console screen and watched as a warning came in. I would have assumed the I should then see action in the Job and Task status section when then e-mail is sent. It never does.
I can go to the mail setup section and send a test e-mail so I know that this part works.
I was able to go to Alert Rule Settings and create a task rule that sends me e-mail but this does not have any of the fields that you can setup on the Device Health Policy
Any ideas.
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joyrunner
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21 Posts
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July 1st, 2009 08:00
Looks like you have done the right steps but not sure what you are missing. I have the similar setup and it works.
You can check that events which came to DMC is of “Health” category and “Warning” severity. If you open the details of that trap, solution name will be “DMCMonitor”. If this is not that trap then action will not execute. You can see your action task under “Monitor” | Jobs and tasks | tasks | see the task status if it failed or something. Try executing that task manually (schedule run now) and see if it works.
So you are saying that task associated with the “Device Primary Health Warning” rule did not execute?
For the second method: what I see wrong is you are using rule which says “Alert Protocol” “does not equals” “Monitoring Solution”. So by saying this you are already ignoring those monitoring traps. That’s why it may not be working.
You can try something like
“Alert Category” “equals” “Health”
“And if Alert Protocol” “equals” “Monitoring Solution”.
You can further add rule for the alert severity warning etc.
If it does not work, I have doubt on existing task alert rule “Dell OnDemand Health Monitor Task”. Disable it for time being. Because the conditions we have selected in our alert rule are opposite of it. This existing alert rule helps us get the status of a device when ever trap comes from it, so you may require it later on.
To me I liked the first method, as it worked for me and I did not disable any existing task rule alert.