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Luthando

2 Posts

25199

March 4th, 2014 01:00

DRAC5 ERROR

I am receiving the following error when trying to connect,i have installed java applet and Im using IE10,windows server 2012.Please help

 

A DRAC 5 error has occurred.
Description:The Virtual KVM plug-in is not installed or running.
Resolution:
  • You must have administrative rights on this system to install the plug-in.
  • Click on the Disconnect button on the DRAC console to close this Window. Next Click the Connect button again, When prompted to install and run the Virtual KVM plug-in, click Yes.
  • Ensure that your browser settings allow you to download and install the browser plug-ins.
  • Ensure that your browser supports Virtual KVM. See the DRAC 5 user documentation and online help for a list of supported browsers.
  • Virtual KVM may not function properly on clients running supported Windows operating system configured with Internet Explorer Enhanced Security. To resolve this issue, see your Microsoft operating system documentation or contact your administrator

DELL-Chris H

7 Practitioner

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9.7K Posts

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48K Points

March 4th, 2014 05:00

Luthando,

First off I would try clearing the browser cache and see if it didn't install properly. After that I would update the Drac to current and then add to the Java trusted sites. You can also try another browser and see if the issue lies with IE settings. 

Let me know what you find and we can go from there.

Luthando

2 Posts

March 4th, 2014 23:00

Chris

I have tried all that with IE,Chrome and firefox i still get the same error.

DELL-Chris H

7 Practitioner

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9.7K Posts

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48K Points

March 5th, 2014 06:00

Are you running in compatibility mode for IE, or have you tried another version (older)? 

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