Fail to update iDRAC with Lifecycle Controller Firmware

Question

Recently I upgraded my R630 to esxi6.7 U3.

I tried to upgrade the firmware by using Platform Specific Bootable ISO, Perc630,19.12.00

<ADMIN NOTE: Broken link has been removed from this post by Dell>

My current iDRAC Lifecycle Controller firmware is 2.21.21.21.

However I can see the error message in the process.

" The update process cannot proceed till the following requirements are met.

iDRAC with Lifecycle Controller

Current Version : 2.21.21.21

Required Version : 2.40.40.40

"

I download different versions of 2.40.40.40 and installed using iDRAB web interface.

However all the installation failed with below error.

RED004: The job cannot be run because of an unknown issue.

Recommended Action:

Check the uniform resource identifier (URI), target path and make sure the repository server is available.

I am using the file stored locally to run this update but still getting this error.

May I know how to resolve this issue?

I tried to use HTTP to update but failed as well.

I used below parameters:

HTTP address : downloads.dell.com

Catalog Location : Catalog

Catalog Filename : catalog.xml.gz

Below is the error message for HTTP update.

RED051: The network file transfer of an update package was not successful.

Detailed Description:

The update package file download was not successful. This could be due to the following: 1) The update package file is missing, 2) The host address, share, user name, and password information are correct but the file name was invalid, 3) The network file share could not be mounted, or 4) The network file share disconnected before the transfer was complete.

Recommended Action:

Check the network connection and access to the update package from the iDRAC.

ethan20 · Answer

I've tried all the packages ( Win64, Win32, Red Hat Linux) and extracted firmimg.d7 from those package to update it. It failed.

I tried to upload .exe file since web interface accepts it but it failed too.

All failed with

RED004: The job cannot be run because of an unknown issue.

Detailed Description:

The job cannot be run because of an unknown issue.

Recommended Action:

Check the uniform resource identifier(URI), target path and make sure the repository server is available.

DELL-Josh Cr · Answer

Hi, Can you try 2.70? https://dell.to/38KSa5l

ethan20 · Answer

Hello It's also failed with the same error message.

Check the uniform resource identifier (URI), target path and make sure the repository server is available.

May I know what's happening and how can I upgrade successfully?

ethan20 · Answer

Was it due to the BIOS was upgraded to latest as per below post?

https://www.dell.com/community/Systems-Management-General/Firmware-upgrade-on-DELL-Poweredge-R720-failure-with-DSU/td-p/5177459

I've checked the old BIOS firmware by using rollback option and it was 1.5.4 and now it's on 2.10.5.

If that's the issue may I know can rollback the BIOS firmware and update again?

What will be the order to update BIOS and iDRAC?

ethan20 · Answer

Hello Josh,   After that what will be the order to update which version of BIOS and iDRAC?

DELL-Josh Cr · Answer

IDRAC, BIOS, then other firmware.

ethan20 · Answer

Hello Josh,   BIOS rollback is failed as well. PR21: Job failed. So what should I do next?

DELL-Josh Cr · Answer

You can try rolling back the bios and then updating with the .d7 image method.

DELL-Josh Cr · Answer

Can you private message me the service tag?

singheshraj · Answer

Moderator

i am having same issue: server : dell poweredge r630, Bios: 11.0, idrac firlmware 2.02 trying to upgrade idarc 2.10 first ans upgrade step by step . i did everything is this post and got same messages posted on discussion .getting RED004: Job failed. can you please advice .

Service Tag:

Express Service Code:

DELL-Stefan R · Answer

Hi singheshraj.

This could be happed due to a stuck job in the iDRAC. I recommend a iDRAC reset first a soft reset and if this does not help a hard reset.

The easiest way to do this is via RACADM console commands.

Simply connect to your iDRAC via SSH and send the following command:

racadm racreset soft -f

-f — This option is used to force the reset.

After you run the racreset subcommand, iDRAC may require up to two minutes to return to a usable state.

As mentioned above, if the update still fails, you may reset iDRAC hard, by using the following command:

racadm racreset hard -f

Try to update again and let me know if it worked.

Best regards

Stefan

singheshraj · Answer

i tried both options run both command.

1. i am able to upload iDRAC_ 2_10_10_10_A00.exe directly on server (USB) and i am getting error unable to verify the digital signature of the update package (sup0525). i am not able to run .d7 file.

2. from iDRAC web interface i am able to upload .d7 file and when i am try to update i am getting RED004: Job failed.

i am out of options.

Mark S DLI · Answer

I had to get the motherboard replaced.. we renewed the warranty.. otherwise find one on eBay.  If the system is running ok then probably ignore it.. I needed to install a PCI card that caused the fans to run at 100% without the updated firmware.. Good luck.

DELL-Joey C · Answer

Hi @singheshraj,

Could you try another version higher than 2.10, maybe 2.15.10.

And download the Update Package for MS Windows 64-Bit instead of the application update. For example for version 2.15.10; iDRAC-with-Lifecycle-Controller_Firmware_1WJT4_WN64_2.15.10.10_A00.EXE.

Then rename the update exe to a shorter name, example to 1WJT4_WN64_2.15.10.10.exe. And upload the file through iDRAC and update.

Let me know if any issues persist.

singheshraj · Answer

Yes I tried it.

also Dell PowerEdge R630 Idrac8 current firmware is 2.02.01 keep failing .
I tried every possible way to update .
I lowered Bios 2.11 to 2.4 still fail.
I upgraded PSU firmware still fail.
I tried step by step example 2.02 to 2.10 and 2.15 etc but still fail.
I tried with .d7 file and also iDrac with Lifecycle it run exe file show it upgrade reboot But actually firmware stay same.
I reset iDrac soft and Hard still fail.

Systems Management General

Fail to update iDRAC with Lifecycle Controller Firmware

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